Technical Support Specialist

Temple University's Institutional Advancement Department is searching for a Technical Support Specialist!

Position Summary

Reporting to the Sr. Associate Director of Administration for Institutional Advancement, the Technical Support Specialist is responsible for providing high quality technical support to Institutional Advancement staff. This person will ensure that calls/requests for assistance received by TUHelp ticketing system are thoroughly tracked and answered and that all requests for assistance are being handled as efficiently as possible and knowing when to escalate urgent issues. The Technical Support Specialists will ensure efficient onboarding and offboarding of employees which includes but is not limited to deploying and collecting hardware, assignment of necessary phone lines, and management of department listservs and Teams rosters. The Technical Support Specialist will manage the Institutional Advancement tech inventory of both deployed and reserved laptops and accessories including chargers, keyboards, mice, monitors and assist with managing printer support services. This person will provide support for additional hardware and software as needed, including monitoring deployed laptop inventory for required Windows updates. This role will work closely with central ITS and the Director of Advancement Services through researching, deploying, and supporting Institutional Advancement specific software, hardware, and other department technical needs. This includes suggesting technical solutions/projects that improve the efficiency of departmental operations and participating in the testing and evaluation of software or systems as needed This person should have a proven ability to research relevant technologies and offer insight into future technologies and will participate in strategic technology planning and promote new technology initiatives by staying abreast of current technologies. Performs other duties as assigned.

This position requires a background check: Personal Identifiable Information (PII)

Required Education and Experience:

*A Bachelor's degree and one year of directly related technical experience.

*Experience with PC system configuration and troubleshooting along with demonstrated skills in *the area of software installation.

An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

*Outstanding customer service skills along with the ability to interact with a diverse group of students, faculty and staff. *Extensive knowledge of both PC and Mac products *Demonstrated ability to interact with others through both oral and written communications. *Excellent analytical and problem-solving skills.

*Strong keyboarding skills.

*Demonstrated familiarity with mobile technology.

*Ability to work nights and/or weekends, if necessary

This position is assigned a On-site arrangement (on-campus)

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University's Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade: T24

Salary Range: $35,600 - $56,464

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.