SITEC - Problem & Modernization Manager - MacDill AFB

Peraton requires Problem & Modernization Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM.

This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Reporting to the Service Modernization and Automation Lead, the Problem & Modernization Manager leads complex Problem Investigations (PBIs) and contributes to enterprise-wide modernization efforts.

Lead cradle-to-grave Problem Investigations (PBIs), coordinating technical personnel, process engineers, and matrixed operations teams to resolve systemic issues and restore service integrity.

• Act as the primary point of contact for assigned PBIs, ensuring timely resolution, stakeholder alignment, and documentation for governance and audit readiness.

• Support service modernization efforts by identifying recurring issues, feeding insights into modernization pipelines, and flexing across initiatives as needed.

• Aligns ITSM governance, RMF compliance, and ServiceNow automation strategies

• Conduct root cause analysis and trend assessments to proactively identify and mitigate service disruptions.

• Collaborate with Service Modernization Managers (SMMs) to ensure seamless integration of problem resolution and modernization strategies.

• Manage schedules, milestones, and technical exchange meetings to drive coordinated execution across enterprise teams, HQ elements, Component Commands, and TSOCs.

• Ensure all problem resolution efforts align with ITSM policies, RMF requirements, and enterprise mission objectives.

• Track performance metrics, report progress, and contribute to continuous improvement across the service portfolio.

Required Qualifications:

• Min 9 years with HS degree, 7years with AS/AA degree, 5 years with BS/BA, 3 years with MS/MA

• DoD TS/SCI clearance

• Experience managing complex investigations and service transformation efforts within enterprise IT environments

• Strong understanding of service lifecycle management, root cause analysis, and workflow optimization

• Familiarity with ITIL-based service operations and transition practices

Desired Qualifications:

• Proven experience leading complex Problem Investigations (PBIs) within enterprise IT environments

• Experience with ServiceNow workflow automation and reporting

• Familiarity with RMF, ATO processes, and DoD cybersecurity frameworks

• ITIL v4 certification

• Domain-specific expertise in Cyber, Network, Cloud, Virtualization, or Core IT services

• PMP or PgMP certification

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.