Support Oversight Supervisor

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

The Opportunity

We are seeking a Support Oversight Supervisor to join our Firm.This position will be based in our Boston office.This position will supervise the day-to-day activities, coordinate day-to-day coverage needs and oversee the daily operations of the Paralegal Services and Administrative Support Departments ("the Departments"). Additional responsibilities include, but are not limited to: recruitment, training and employee development, conflict resolution and performance management. Please note that the Firm will not sponsor applicants for work visas for this position.

Responsibilities

• Collaborates with attorneys and management team to coordinate workflow across the Departments and staffs paralegals on cases and deals, both long-term and short-term.
• Coordinates paralegal staffing with supervisors and managers in other offices.
• Supervises day-to-day activities of employees in the Departments.
• Oversees employee work performance and provides guidance in the resolution of problems.
• Monitors time, attendance, overtime, absences and expense reports to ensure accuracy and compliance with Firm policies.
• Supervises and approves the timekeeping process.
• Reviews disbursement reports to ensure appropriate billing.
• Actively monitors paralegal utilization and productivity.
• Participates in the interviewing, selection and training process of Department members.
• Oversees the interim and annual review processes for members in the Departments.
• Manages the Paralegal Services Mentorship Program for the Boston office.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Provides leadership and continued professional development for the Departments, including the advancement of training initiatives.
• Collaborates with various department managers in the Boston office to further improve overall operational efficiencies.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values.
• Ensures accurate and timely responses to requests for Department services.
• Identifies issues and needs across the Departments and communicates same to the Office Administrative Director, Director of Paralegal Services and/or Assistant Director of Global Administrative Support when and as appropriate.
• Meets with attorneys and Department members regularly to determine the operational support required for new matters.
• Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.
• Actively seeks out alternative methods and/or best practices for all workflow and procedures.
• Develops creative solutions when issues arise that prevent Departmental goals from being met.
• Regularly updates and refines new-hire and on-going training materials, and effectively implements new methods and/or improves processes relevant to this area.
• Demonstrates knowledge of the litigation process and case management skills, as well as familiarity with corporate transactions.
• Recommends, ensures the implementation of and participates, in collaboration with the Human Resources Department, in the disciplinary action and termination of employment processes.
• Manages Firm resources responsibly.
• Complies with and understands Firm operations, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Demonstrated knowledge of litigation process and case management skills
• Ability to effectively supervise others
• Ability to defuse a tense situation
• Ability to execute instructions and Firm policies with authority
• Current knowledge of industry best practices, trends and techniques
• Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Excellent analytical, troubleshooting, organizational, and planning skills
• Demonstrated experience with high-level coordination
• Ability to administer Firm policies and procedures
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work and delegate effectively
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Ability to use discretion and exercise independent and sound judgment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education / Experience

• Bachelor's degree
• Minimum of five years of paralegal and/or administrative support experience in a law firm environment with demonstrated leadership and high-level coordination skills

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

Skadden is an Equal Opportunity Employer (Disability/Vet/other protected categories). For more information, please visit Skadden.com/careers.

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Lara Bell at (212) 735-2794.

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

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