Administrative Assistant - Clinical Labs

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About Duke University Health System Clinical Laboratories

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health's diverse patient population by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

To support the Biochemical Genetics Laboratory group of professionals, regularly required to support and resolve moderately complex (routine and non-routine) administrative problems independently or with guidance from others. Tasks are typically diverse and advanced.

The duties of the Administrative Assistant include support for clients, staff, and clinical lab leadership by many means, including processing daily requests and facilitating the laboratory workflows through administrative and other tasks.

• General duties
  
  
  
  • Act as a liaison between the laboratory and external groups
  • Answering phone requests from client providers, clinical labs, and regulatory entities related to testing and reporting.
  • Explain policy/procedures to other parties based on department guidelines.
  • Order lab supplies through SAP system; documentation of orders, fulfillment delays, and goods receipt.
  • Track PTO requests from the staff on an Outlook calendar
  • Maintain lab leaderships' daily calendars, arrange travel, and coordinate external visitors to the lab.
  • Coordinate special projects including assisting with Lab Week, staff celebrations, and holiday festivities.
  • Organizing the pickup/disposal of surplus equipment and laboratory waste.
  
  
  
  

• Specific lab related duties:

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  • Scanning test requisition forms and data entry checks
  • Resolve issues regarding Duke specimens and report as needed in the SRS system.
  • Contact external clients regarding discrepancies with test requisitions and specimen labels, merging patient charts, addressing billing questions, and performing new client builds.
  • Reviewing patient reports for accuracy and resolve issues.
  • Confirming reports are faxed successfully and manually emailing/faxing reports where necessary.
  • Tracking errors and discrepancies in Beaker.
  • Maintenance of patient records through digitization of documents in storage archives.
  • Revenue and Usage (Charge capture reconciliation)
  • All Monthly reports (e.g. samples collected but not received, daily batch list report, etc.)
  • Collect data as directed by the Lab Manager and directors to complete quarterly reports, laboratory compliance, or any other projects
  • Familiarity with the Epic/Beaker system is desirable.
  
  
  
  

High school education or equivalent.

Two years of administrative support experience of increasing variety and/or complexity

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.