Business Analyst

Identifies, documents, and implements best practices for business processes and procedures related to Recology's Accounts Receivables (A/R) and Alternate Accounts Receivables (ALTAR) systems. Collaborates with Business Systems Services and IT teams to understand user needs and system requirements to document, train, help to implement and assimilate to changes as necessary.

This is a hybrid position, requiring three (3) days per week in-office and the rest remote.

• Provides analytical support, and acts as a primary consultant to programmers and technical staff on AR/ALTAR functional use.
• Provides troubleshooting, analysis, and resolution of AR/ALTAR, KUBRA and Trancentra issues which may require technical or functional remedies.
• Leads or performs data-analysis and clean-up activities for AR/ALTAR-related special projects such as: rate changes, company conversions to AR/ALTAR, billing system changes, system break-fixes, and company-wide data-standardization initiatives.
• Approves AR/ALTAR enhancements from standpoint of user impact/training before they are introduced into production.
• Provides on-site support and training for sites integrating into AR/ALTAR.
• Provides on-site support and training for sites integrating into Transcentra for ALTAR billing.
• Troubleshoots Showcase reporting platform queries and reports. Support user requests to enhance existing reports, and to write new reports.
• Leads and serves on best-practice teams for customer service, providing technical expertise and functional leadership.
• Resolves user support tickets related to AR/ALTAR.
• Delivers instructor-led training sessions - in person, and WebEx -- for AR/ALTAR related functions which include customer service, operations, and accounting personnel.
• Creates function-specific, turn-key AR/ALTAR curriculum that can be delivered on demand, and used by local management to train new hires.
• Documents and publishes written reference for the use of AR/ALTAR for audiences which include customer service, operations, and accounting personnel.
• Creates instructional videos on key AR/ALTAR functions.
• Travels 50%-75% locally, out of town, and occasionally out of state depending on business needs.
• Other duties as assigned.

• Technical business systems experience to include troubleshooting.
• Knowledge of Accounts Receivables and billing processes.
• Ability to verbally convey detailed information in an informative concise manner.
• Technical writing abilities or experience.
• Experience delivering trainings preferred.
• Able to travel frequently based on business needs.
• Advanced Computer Systems aptitude. Knowledge of billing systems and technical report writing systems, Showcase a plus.
• Strong MSOffice; advanced skills in Excel desired.
• High school diploma or GED required.
• Bachelor's degree preferred.

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.