Guest Service Agent Night Auditor

The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center.

To provide our guests with excellent service at the front desk from making the reservation to departure. This includes addressing guests' needs, requests, and complaints, as well as reconciling daily transactions. The positions is a combination of Guest Service Agent and Night Auditor which would entail three morning or evening shifts, as well as two overnight graveyard shifts. Availability on weekends is mandatory.

Benefits

• Dental, Medical, and Pension applicable to the Collective Bargaining Agreement
• Vacation, sick and holiday pay
• Free Parking at the hotel
• Meal stipend
• Education Assistance
• Room Rate Discounts with any Hilton Brand Hotel
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year
• Discount rates for travel such as car rental, theme parks, and much more

ESSENTIAL JOB DUTIES:

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints. Adhere to guest safe deposit box procedures.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Posts daily room charges to folios.
• Manage late-night check-ins and early check-outs.
• Reconcile daily financial transactions and balance accounts from the day shif.

This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays.

Compensation: $28.43 an hour for Guest Service Agent and $29.43 an hour for Night Auditor.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please call (408)562-6714 or email Ngoc Diep at ngoc.diep@hiltonsantaclara.com to let us know the nature of your request.