Client Engagement Coordinator

At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success-both personally and professionally. Ready to grow with us? Apply today!

Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/

This opportunity is in the Client Engagement department.

The Client Engagement Department engages internally with our business stakeholders and externally with our brokers, policyholders and TPA clients. We work to drive strategic partnerships, enhance client relationships, and optimize account management strategies. This group is instrumental in expanding our market presence, strengthening client retention, and fostering long-term business relationships that contribute to revenue growth and operational excellence focused on the voice of the customer.

Role Description:

As a Client Engagement Coordinator, you will play a crucial role in creating a seamless experience for our clients by driving initiatives such as onboarding, renewals, and new business coordination. You'll collaborate with cross-functional teams, organize and track meeting outcomes, monitor inboxes, and manage internal systems such as Salesforce. Your exceptional organizational skills and attention to detail will ensure smooth communication and timely follow-through across departments. If you thrive in a client-focused environment and are eager to contribute to the success of a growing team, this is your opportunity to support strategic engagement processes while gaining hands-on exposure to a variety of client-facing and operational activities.

Non-exempt:
Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications:

Education:
An associate's or bachelor's degree, or an equivalent combination of education and experience is required.

Required Qualifications:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
• 1 or more years of experience in client services, customer support, project coordination, or operational support
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Preferred Qualifications:

• Experience in the insurance industry
• Salesforce experience
• Strong verbal and written communication skills
• Proven ability to manage competing priorities and follow through on deliverables
• Proactive, service-oriented mindset with strong professionalism and accountability
• Ability to thrive in both independent and team-based work environments
• Willingness to work onsite in the St. Louis Corporate Office at least 80% of the time to support in-person department needs

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $44,000 to $58,500. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

#LI-Hybrid