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Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Lead with Purpose at the Holly Springs Emergency Department
Patient Services Manager III - Emergency Department Are you an experienced nurse leader with a passion for fast-paced environments, team development, and exceptional patient care? We invite you to bring your leadership to the Holly Springs Emergency Department, a vibrant and growing unit serving both adult and pediatric populations. About the Unit
Our 24-bed Emergency Department cares for more than 30,000 patients each year and continues to grow alongside the Holly Springs community. We are seeking a dynamic Patient Services Manager III (PSM III) to guide our high-performing team and help drive our mission forward. Why Choose Holly Springs ED?
As a leader in our department, you will:
Oversee a skilled, compassionate, and dedicated ED team Foster a culture of collaboration, innovation, and continuous learning Champion safe, high-quality care for every patient, every time Support and mentor nurses in their professional development Play a key role in a growing, community-focused hospital
Position Summary
The PSM III provides day-to-day operational leadership for the Emergency Department, ensuring efficient workflows, effective staffing, and outstanding clinical outcomes. This role partners closely with physicians, advanced practice providers, and hospital leadership to support patient care, staff engagement, and quality improvement efforts. Who We're Looking For
We're seeking a confident, compassionate, and strategic nurse leader who:
Has proven leadership experience in Emergency Nursing Communicates effectively and fosters team engagement Thrives in dynamic settings with growth and change Leads with integrity and promotes a culture of excellence Is committed to mentoring staff and supporting their success Prioritizes safety, service, and patient-centered care
Make a Difference Where It Matters Most
If you're ready to take the next step in your leadership journey and help shape the future of emergency care in a supportive, mission-driven environment, we'd love to hear from you. Join us at Holly Springs ED-where leadership meets purpose. Summary: This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
Responsibilities:
1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.
5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
Other Information
Other information:
Education Requirements:
* Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
* Licensed to practice as a Registered Nurse in the state of North Carolina.
* For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
* BLS required.
Professional Experience Requirements:
* Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH Entity: UNC REX Healthcare Organization Unit: HS Emergency Services Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range:$47.43 - $68.18 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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UNC Health Care
$47.43 - $68.18 per hour
Aug 14, 2025