Branch Manager II

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POSITION SUMMARY

The Branch Manager II (BMII) is responsible for increasing branch deposit and provide business loan and consumer loan referrals. Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Leads, trains, and supervises branch staff.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for increasing deposit account openings, small business loan and consumer loan referrals. Works towards achieving deposit goals while promoting High Performance Growth (HPG) initiatives
• Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate
• Ensures customers' requests and questions are promptly resolved. Handles customers' complaints. Ensures customers are informed of Company services and policies. Provides counsel customers regarding their financial needs and services requested
• Troubleshoots and resolves internal and external inquiries
• Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems
• Completes orientation of new employees in overall branch procedures. Ensures branch personnel are well trained in all phases of their respective jobs. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services
• Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly
• Is responsible for maintaining office building, grounds, equipment and fixtures of the branch
• Ensures assigned month-end management reports which apprise executive management of the status of branch activities are completed in a timely fashion
• May originate consumer loans; maintain up to date training and adhere to loan compliance standards
• Regular and predictable attendance is an essential function of this job.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

ADDITIONAL RESPONSIBILITIES

• May be required to work at other Foothills Bank branches due to staffing shortages
• Participate in community service and bank-sponsored activities
• Attend and participate in meetings as required
• Keep work area tidy
• Additional duties as requested or assigned

MINIMUM QUALIFICATIONS

Education and Experience

• High school diploma or equivalent
• Five or more years' experience as a Branch Manager or similar role with a Financial Institution

Knowledge, Skill, Ability (Other Skills)

• Demonstrated effective interpersonal relationships and teamwork.
• Professional verbal and written communication skills.
• Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
• Strong organizational, customer service, communication and decision-making skills.
• Able to handle sensitive and confidential information.
• Experience working with all levels of employees and external customers.
• Well-organized with ability to prioritize and multi-task in a fast paced work environment.
• Ability to communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results.
• Ability to respond to common inquiries of complaints of customers, regulatory agencies or members of the business community.
• Sufficient banking, organizational and technical skills to assist in performing all required reviews.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working conditions:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Mental Requirements:

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.