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George Street Box Office Manager

College of Charleston
*$47,717 - $55,000
life insurance, paid holidays, long term disability, tuition assistance
United States, South Carolina, Charleston
66 George Street (Show on map)
Aug 06, 2025
Posting Details
POSTING INFORMATION














Internal Title George Street Box Office Manager
Position Type Classified
Faculty / Non-Faculty / Administration Non-Faculty
Pay Band 5
Level 5
Department Sottile Theatre
Job Purpose
This position oversees the day to day operations of the College's box office operation and coordinates all non-athletic ticketing activities. The Box Office Manager serves as the administrator of the ticketing system, manages all financial and accounting functions, and supervises the Assistant Box Office Manager as well as student and temporary box office and front of house staff.
Minimum Requirements
High school diploma and two years relevant experience in business management, arts management or related field. A bachelor's degree and experience with ticketing systems, customer service, basic accounting practices and supervisory experience is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Working knowledge of Box Office and Front of House practices. Knowledge of ticketing systems, practices and procedures. Knowledge of modern office practices, procedures, and equipment, and proficient use of Microsoft Office suite. Excellent customer service and communication skills, oral and written. Strong organizational skills and ability to produce accurate results while working in a fast-paced, dynamic work environment. Demonstrated supervisory experience with the ability to manage, train and motivate others. Strong work ethic, reliable and self-motivated, with the ability to work independently and as part of a team. Ability to establish and maintain effective working relationships with a variety of individuals including event patrons, campus representatives, and external clients. Knowledge and appreciation of the performing arts is a plus.
Additional Comments Regarding Position
This position requires the ability to accommodate a flexible work schedule, including evenings, weekends and holidays as dictated by the event schedule. Job duties require the ability to stand, lift, push, pull, carry and climb stairs. Very occasional travel may be required.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary *$47,717 - $55,000
Posting Date 08/06/2025
Closing Date 08/20/2025
Benefits

  • Insurance: Health/Dental/Vision
  • Life Insurance
  • Paid Leave: Sick/Annual/Parental
  • Retirement
  • Long Term Disability
  • Paid Holidays
  • Free CARTA Bus Service
  • Employee Tuition Assistance Program (ETAP)
  • Employee Assistance Program (EAP)
  • Full Benefits Package - Click Here

Open Until Filled No
Posting Number 2025109
EEO Statement
The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting https://jobs.cofc.edu/postings/16999
Job Duties
Job Duties




Activity

  • Manages day-to-day box office operations and oversees the coordination, scheduling and execution of all non-athletic event ticketing for internal and external groups.
  • Serves as primary liaison, along with the Assistant Box Office Manager, to internal and external groups regarding all ticketing activities including the execution of contracts and tracking of event deadlines.
  • Oversees event set-up and configuration, ensures accurate event builds and ticket allocation.
  • Prepares and distributes post-event financial settlements, reporting and data analysis to track sales activities.
  • Evaluates, updates and enforces ticketing and customer service policies.
  • Manages and facilitates the marketing efforts for GSBO and Sottile Theatre events in collaboration with the Assistant Box Office Manager and the Marketing and Communications Manager.

Essential or Marginal Essential
Percent of Time 30




Activity

  • Supervises and evaluates one full time Assistant Box Office Manager. Along with the Assistant Box Office Manager, recruits, trains, schedules and supervises all Box Office and Front of House staff for the GSBO and Sottile Theatre.
  • Manages daily ticket sales, providing customer service as needed, handling patron and ticketing problems as they arise.
  • Demonstrates a high level of customer service including monitoring and providing timely responses to customer inquiries in the Customer Management System in collaboration with the Assistant Box Office Manager.
  • Develops, maintains and executes training materials on Box Office and Front of House policies and procedures.
  • Processes and approves timesheets for all Box Office and Front of House employees.

Essential or Marginal Essential
Percent of Time 30




Activity

  • Coordinates financial activities including maintaining accurate records of all transactions, tracking daily sales, preparing financial settlement statements and ticket sales reports.
  • Responsible for reconciliation of ticket revenues and the generation and distribution of daily sales reports.
  • Coordinates distribution of ticket revenue to appropriate campus indexes and external clients upon event settlement.
  • Ensures compliance with system controls and PCI security protocols.
  • Works with Director of Operations to create and oversee GSBO budget and operating expenses. Monitors personnel expense and adjusts scheduling to stay within budget.

Essential or Marginal Essential
Percent of Time 20




Activity

  • Serves as systems administrator and primary liaison to the College's ticketing system.
  • Coordinates and implements software and hardware upgrades. Responsible for hardware and software troubleshooting and support practices.
  • Addresses performance issues and collaborates with IT and ticketing system to resolve issues and ensure uninterrupted operations.
  • Along with the Assistant Box Office Manager, trains staff to effectively use ticketing hardware and software.
  • Initiates and implements system changes to improve customer satisfaction, support patron engagement and ensure operational efficiencies and effectiveness.
  • In collaboration with the Director of Operations, provides back up support and oversight of GSBO and Sottile facilities.
  • Performs special projects as assigned, in support of institutional and divisional mission objectives.

Essential or Marginal Essential
Percent of Time 20

Supplemental Questions

Required fields are indicated with an asterisk (*).



  1. *
    How did you hear about this employment opportunity?

    • Chronicle of Higher Education
    • CofC - Alumni Career Services
    • College of Charleston Website
    • Diverse: Issues in Higher Education
    • Glassdoor
    • Handshake
    • HigherEdJobs
    • Indeed.com
    • Internal Job Posting
    • jbcjobs (Joint Base Charleston Military & Family Readiness)
    • Job Fair
    • LinkedIn
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    • Personal Referral
    • Post and Courier
    • Public Job Posting
    • SC Works (SC Department of Employment and Workforce)
    • Twitter
    • Word of mouth
    • Other
    • National Labor Exchange
    • CareerBuilder




Applicant Documents
Required Documents

  1. Resume
  2. Cover Letter / Letter of Application
  3. Reference List


Optional Documents

  1. Other Document
  2. Other Document 2
  3. Other Document 3
  4. Form DD 214

Applied = 0

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