Administrative Associate - Oncology Phone Center

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Oncology Phone Communication Center Responsibilities:

• Take calls for anyone contacting the UNC Cancer Hospital. This includes patients, patient's associates, other hospitals and providers, pharmacies, students, and vendors.
• Schedule return appointments for the oncology clinics at the Basnight Cancer Hospital Chapel Hill and the Hillsborough Medical Office Building.
• Coordinate with other clinics and departments to schedule multi-part return appointments.
• Contact Return Patient access for more complex appointments.
• Contact New Patient Intake schedulers for patients requesting new appointments with the cancer department.
• Create detailed telephone encounters in the Epic medical record system for the purposes of notifying triage nurses and the patient's care team of any needs. This includes symptom reporting, prescription requests, requests for paperwork, communications from outside clinics, etc.
• Attend biweekly team huddles.
• Attend quarterly team meetings; these meetings occur outside of scheduled shift hours and are compensated.

Other information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* One (1) year of clerical or administrative experience.
* If Bachelor's degree, no years of experience is required
* If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Phone Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.