Director Performance Excellence - Irving

Summary:

The Director Performance Excellence will charter and execute organization-wide efforts to ensure that Performance Excellence (PE) programs are developed and managed using a data-driven focus that sets priorities for projects aligned to ongoing strategic imperatives. Assures those organization-wide PE initiatives are focused and aligned on advancing operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PE policy development; provides leadership and coordination for enhancing the organization's core functions and evaluating the impact that systems improvements have on the organization; and researches and develops PE training programs that focus on enabling the labor force to obtain necessary achievements.

Responsibilities:

• Demonstrates outstanding collaboration and cultivates positive relationships with all customers, associates, executives, physicians, patients, vendors, and visitors
• Proactively identifies performance process opportunities and management process gaps, then implements solutions with alignment from key stakeholders
• Defines, develops, and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive measures of success
• Identifies, plans, leads, and implements key projects to ensure operational best practices are applied and shared across the system to assist in moving the organization forward in strategic performance objectives
• Organizes and structures cross-functional teams to drive complex programs across both shared functions and market operations including large data sets, root cause analysis, and gap analysis
• Serves as a change agent, assisting leaders and associates to assimilate change in performance processes and practices
• Reviews data post-implementation to measure success; defines standards of performance success.
• Synthesizes and presents learnings, insights, and recommendations for key stakeholders and executive leadership
• Hires, trains, develops, supervises, and coaches Performance Excellence team members to include managers, business operations engineers, and industrial engineers
• Directs and develops fully evolved project management skills with an emphasis on communication and building relationships across multiple large-scale projects
• Participates in special projects and performs other job duties as assigned

Requirements:

Education/Skills

• Master's Degree
• Proficient with Lean Six Sigma methodologies
• Ability to work full-time in a hospital, clinic, or office environment
• Ability to work with all levels of associates across the organization
• Outstanding stakeholder management, critical/analytical thinking, and senior executive communication/presentation skills
• Highly motivated, inspirational leader able to innovatively engage, support, and remove barriers for the team to ensure the team consistently meets established goals

Experience

• Minimum 10 years of professional experience
• 7+ years of experience in a healthcare setting required
• 5+ years of experience managing professionals

Licenses, Registrations, or Certifications

• Lean Master Black Belt, Six Sigma Master Black Belt, or Lean-Six Sigma Master Black Belt required

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time