Provider Engagement Specialist

We are looking for a hard-working, energetic Provider Engagement Specialist that will support the Network Management & Operations team as needed. Key focus being on network growth, development, conversion rates and retention through means of recruiting, educating, developing, and maintaining positive relations with the Start Hearing Provider Network.

By understanding and anticipating needs, questions and concerns, the Provider Engagement Specialist creates an effortless experience, making it easier to do business with SH. Training and educating providers every step of the way, whether electronically, over the phone or face to face, this individual will enable our providers to make informed decisions to maximize patient benefits, satisfaction, and outcomes.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB SUMMARY DESCRIPTION

The Provider Engagement Specialist will support the Network Management & Operations team as needed. Key focus being on network growth, development, conversion rates and retention thru means of recruiting, educating, developing and maintaining positive relations with the Start Hearing Provider Network. By understanding and anticipating needs, questions and concerns, the Provider Engagement Specialist creates an effortless experience, making it easier to do business with SH. Training and educating providers every step of the way, whether electronically, over the phone or face to face, this individual will enable our providers to make informed decisions to maximize patient benefits, satisfaction and outcomes.

JOB RESPONSIBILITIES

• Recruitment of network accounts (owners, locations and providers) to expand footprint - with clear goals and guidance provided.
• Prepares and delivers in-depth provider training & education to include contract to claim process, as well as the SoundGear model supporting network development efforts as the provider's first resource to learn more about the network.
• Proactive outreach to internal teams and partners to help reinforce provider conversion rates, retention & satisfaction - with primary focus on assigned Key Accounts.
• Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education (i.e. 4-year college degree, license, certification)
  
  
  
  • High School diploma or equivalent required
  • Bachelor's Degree preferred, or 4 years' experience in lieu of degree
  
  
  
  
• Experience (i.e. years of work experience related to the job)
  
  
  
  • 3-5 years health industry experience
  • 3-5 years account, project or contract administration experience
  
  
  
  

Knowledge / Technical Requirements (List programs, technologies, knowledge required to perform essential job responsibilities)

• Health insurance industry, health plans, contracting and credentialing
• Ability to comprehend technical product knowledge.
• MS Office applications

Competencies, Skills & Abilities

• Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
• Ability to understand technical information is required.
• Ability to understand and communicate technical information to a variety of disciplines
• Excellent organizational, problem solving and people skills
• Ability to adapt with an ever-changing marketplace
• Ability to work well with people required including in person and by telephone.
• Excellent communication and conflict resolution skills
• Customer service mindset

Salary and Other Compensation:

The target pay range for this position is between $22.95-$30.29 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits:

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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