Loan Servicing Specialist Team Lead

JOB DESCRIPTION:

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

GENERAL PURPOSE OF THE JOB:

Under limited supervision, provide daily support, guidance and assistance to the Loan Servicing Specialists team in boarding and coding of all loans, as well as, validating systems to ensure the integrity of the Loan Accounting System.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job

1. Provides direction to Loan Servicing Specialist team members in boarding and coding the Loan Accounting System based on the loan terms set forth in the executed loan documents, as expressed in the credit approval.

1. Assist Loan Servicing Specialists team members with boarding customized loan requirements, such as separate rate availability, sub-notes, terms for individual advances, SWAPS, BLA requirements, etc.

1. Assigns and monitors maintenance activities including customer address changes, automatic payment set-up/changes, payment scheduling/billing, interest rate adjustments, tickler updates and other coding changes.

1. Oversees the daily Loan Boarding and Callback logs, ensuring that all loans received within department cut off times are boarded each day. Addresses the handling of late packages according to department guidelines and escalates when necessary.

1. Ensures that all loans boarded, all monetary and maintenance transactions and the evidence of callback have been accounted for, to include: corrections. Ensures all source documents are present and filed with the appropriate daily work package each day.

1. Responds to requests for loan information and researches and resolves loan accounting issues/problems as required.

1. Identifies and recommends ways to improve efficiency of the processes used in performing tasks carried out by the loan boarders and associates responsible for call back. Assists in drafting procedures and training associates on changes to processes.

1. Assists with the review and testing of new releases and system enhancements on Fiserv's Premier Navigator Loan Accounting System.

1. Performs other general clerical functions as needed for the department such as copying, typing, filing, mailing, ordering supplies, preparing documents for imaging and subsequently storage.

1. Provide, present and promote The Citizens Experience to all external and internal customers

1. Other duties as assigned.
   

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER & SOFTWARE SKILLS

Microsoft Word, Excel, Fiserv Premier Applications

OTHER SKILLS AND ABILITIES

10-key, ability to work in a fast-paced environment

OTHER QUALIFICATIONS

May be required to work occasional overtime

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and use hands to finger, handle or feel. The associate is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator and telephone; reach with hands and arms; talk and hear. The associate must occasionally lift and/or move up to ten (10) pounds.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

LOCATION

This position is located at the Operation Center. Modest travel to the Corporate Office and business financial center locations maybe required.

Salary Range:$21.56 To $29.11 Hourly