IT Specialist

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,500 employees in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, Horace Small, CritiCore, and OOBE. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.

Our Purpose: "We champion and empower workers who make our world work better"

Major benefits include medical, vision and dental, Life and Disability coverage.

Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.

What You Will Do as an IT Specialist:

The primary responsibility of the IT Specialist I is to enable Workwear Outfitters employees to use technology efficiently. The IT Specialist I is expected to provide advanced technical support and troubleshooting to Workwear Outfitters associates while delivering exceptional customer service.

How You Will Make a Difference:

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access, and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Install and support company-required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, wireless handheld scanners) and software.
• Be a resource to the IT Platforms (Local Backups, Local Servers, Local Networks, etc.) that may need assistance with projects and support of the day-to-day IT infrastructure at the location they support.
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks).
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the IT manager.
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.), helping Workwear users adapt and embrace technology to work more efficiently.
• Support conferencing/collaboration technology leveraging Workwear solutions of Audio/Visual displays (Teams, telephony, etc.).
• Hardware configuration and deployment following Workwear standards.
• Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays if required.
• Other duties as assigned.

Skills for Success:

• Preferably AA/BS degree in Computer Sciences or related technology field.
• Experience: 2 - 4 years in IT environment.
• In-depth technical knowledge of workstation hardware and software, printers, network, and peripheral equipment like scanners, tape drives, etc.
• Fluent in English; knowledge of other languages is an asset.
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred.
• Strong analytical skills.
• Ability to work with peers in collaborative teams.
• Good relational skills with a focus on rapport-building, listening, and questioning skills.
• Able to perform well under pressure.
• Willingness to learn.
• Strong customer service skills, ability to meet deadlines, and work independently.
• Documentation skills for recording processes, incident resolution, and customer direction.
• Some travel may be required.
• Able to lift packages up to 30 lbs.
• Working knowledge of Microsoft Windows Server platform, Windows and Mac OS, local area networks.
• Understanding of Azure, Intune, and autopilot.
• Computer hardware and software troubleshooting.
• Advanced knowledge of Microsoft products (OS & Office), Apple OS.
• Perform at a high standard of efficiency and work independently with minimal supervision.
• Ability to lead peers in short-term project duties with effective project management skills.
• Process improvement experience helpful.