Ski & Ride School Supervisor - Winter 25/26

Crystal Mountain Resort
paid time off, 401(k)
United States, Washington, Enumclaw
33914 Crystal Mountain Boulevard (Show on map)
Aug 03, 2025
Seasonal (Seasonal) WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Free friends & family day-ski vouchers (Periodic allotment) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing Available for eligible positions Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 18 Opportunities for growth, advancement, and year-round employment Position Title: Ski and Ride School Supervisor Employee Type: Seasonal, Full-Time, Hourly Business Unit: Ski and Ride School Position Reports to: Assistant Director, Administrative Manager Positions Reporting to this Role: Instructors Location: Crystal Mountain, Washington State Wage Range: $24.00 to $28.00 DOE Approximate Start & End Date: November 3rd, 2025 - April 26th, 2026 JOB SUMMARY Ski & Ride School Supervisors are responsible for overseeing daily lesson operations in one of the two daily lesson areas of the school: the Kid's Learning Center (KLC), or Private & Adult Group Lessons (PAG). Supervisors in the Kid's Learning Center will be overseeing an indoor facility where students ages 4-12 years old are dropped off for lessons for a half or full day. They will also be expected to go on snow during lessons to support instructor and student needs that arise while on snow. Oversight of the indoor facility includes managing check-in and check-out processes for students being dropped off and picked up in the Kid's Learning Center. Supervisors in the Private & Adult Group Lessons area are responsible for setting up the meeting areas, and learning areas, for Private & Adult Group Lessons which meet and end on the snow. They will be accountable to the appropriate assignment of instructors to private lessons and group lessons. They will also be accountable to ensuring group lessons are appropriately organized by skill level and goals in a timely fashion before, and after, the lesson has begun. Like the KLC Supervisors, PAG Supervisors will ski/ride in learning areas during lessons to assist instructors with lesson needs. Both KLC and PAG Supervisors are expected to spend a small portion of each day using the Snowsports School Management software, Flaik, for scheduling instructors for the future day and completing timekeeping. All Supervisors will also be expected to use handheld Flaik scanners at every lineup for tracking the teaching and non-teaching tasks that instructors do for payroll purposes. Lastly, Supervisors will be asked to communicate with the Assistant Director and Director about the training needs they identify while observing instructors teaching Supervisor Positions for the 25/26 Season: Lead Kid's Learning Center Supervisor Assistant Kid's Learning Center Supervisor Lead Private & Adult Group Lessons Supervisor Assistant Private & Adult Group Lessons Supervisor ESSENTIAL DUTIES Follow daily duties checklist provided for your supervisor position Communicate effectively with the Assistant Director, Director, and Administrative Mgr. about staff training needs, procedural inefficiencies, pay or employee engagement issues, and the midweek "handoff" Oversee daily set up and take down of the area you're supervising Collaboratively solve staff shortages and scheduling conflicts amongst the Supervisor Team and Private Lesson Coordinators Mentor and train instructors on school policies, practices, lineup responsibilities and verify that they're following them Clearly and accurately record class & timekeeping information for instructors with Flaik scanners, and record it on the payroll sheet for your area Transfer personal notes about paid tasks done by instructors to the applicable payroll sheet Facilitate assistance for guests going through the rental shop on busy days Collect information about student ability level and goals from instructors during lineup Create appropriate classes based on student abilities, ages, and class size goals Assign the appropriate instructors to classes and other assignments based on instructor's experience, confidence, and capabilities Monitor classes out on the snow. Offer instructors support if necessary and provide feedback on instructor performance. Facilitate & supervise lunch time if running the Kid's Learning Center Monitor performance metrics in Flaik to make operational adjustments necessary to accomplish department financial goals Act as the point person for guest recovery scenarios occurring in the area you're supervising Other duties as assigned. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Supervisory experience in a Snowsports school. Prior experience working with children Level 2 PSIA/AASI certification preferred with children-specific training experience Ability to create and implement ideas for great youth experiences on snow. Ability to effectively delegate to a team, or be delegated to, in order to carry out all necessary operational activities (not attempting to do everything yourself) Five years plus experience in Snowsports operations preferred. Must have experience in Microsoft Office products. Experience with Flaik Snowsports Management Tool is preferred Exceptional customer service and communication skills at all levels. Leadership skills with the ability to assess, motivate and train staff. PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays while in operation. Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to communicate with computers, phones, and mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time while on skis/snowboard. Able to spend long periods outside without breaks in a variety of weather conditions. (Minimum 2 hours) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer