Assistant Retail Center Manager - Columbia Retail

• Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:30AM-5:30PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 7467 Saint Andrews Road, Suite 9 Irmo, SC 29063

What You Will Do:

• Coordinates Retail Center operations to ensure the customers experience is meaningful, supportive in-center encounters that result in high customer satisfaction.

• Generates and acts upon leads for new sales and the sales of replacement and add-on products.

• Provides sales and service to customers for health and ancillary insurance products (this interaction with the customer will be face-to-face, by telephone, and web-based inquiries).

• Analyzes prospective customer needs and matches to appropriate company products and services.

• Develops and Executes marketing plans to generate traffic, support membership, and create positive brand awareness within specific budget. Responsible for the store calendar (seminars, workshops, partnerships, etc.).

• Acts as on-site contact to Corporate Marketing Team in activating monthly in-center Health Fairs and other sponsored events. Works closely with marketing and local leadership to promote the company's brand, build customer relationships/loyalty, and support achievement of business objectives in the region.

• Manages collateral and promotional items in the public-facing areas of Retail Center following established program guidelines.

• Maintains collateral and promotional item inventory and organization of storage area per established program guidelines. Responsible for the ordering/replacement of items as necessary or directed by Retail Manager.

• Tracks, analyzes, and reports on Retail Center performance. Works closely with corporate staff and leaders to recommend training as needed to achieve performance goals. Coaches, facilitates, and empowers team members to achieve individual goals and to meet overall retail sales goals. Defines and communicates criteria to achieve high performance service.

• Participates in community activities and in local organizations. Supports local presence organization and association integration to assist and leverage relationships for BCBSSC community.

• Serves as backup to the Retail Manager, is cross-trained and completes required service training to effectively work in the following areas: sales, customer service, payments, and general operations of the Retail Center (to include opening and closing of Retail Center).

To Qualify for This Position, You Will Need the Following:

• Required Education: Bachelor's Degree or four years of related work experience

• Required Work Experience: Three years retail or healthcare sales/service experience.

• Skills and Abilities:

• Ability to plan, develop, and execute marketing campaigns and meet sales goals.

• Demonstrated sales team motivation skills.

• Ability to work independently, prioritize effectively, and make sound decisions.

• Good judgment skills.

• Demonstrated leadership, customer service, presentation, and organizational skills.

• Demonstrated verbal and written communication skills.

• Analytical or critical thinking skills.

• Ability to persuade, negotiate, or influence others.

• Ability to direct, motivate, and assess performance of others.

We Prefer You to Have the Following:

• At least one year of demonstrated leadership (supervisor, manager, team lead, etc.) experience.

• Five years of experience in retail, or healthcare sales/service experience.

• Health Insurance experience

• Bachelor's Degree, any major

• Preferred Skills and Abilities:

• Detail Oriented

• Organized

• Decisive

Required Training:

• Department of Insurance Licensure must be obtained within 60 days of hire in state employed. Licensure must be maintained while in job. Other licensures and certifications may be required and maintained by specific areas.

Our comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You: (Standard, unless otherwise directed)

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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