Unit Director, Benioff Children's Hospital Emergency Department
Job Summary Reporting to the UCSF Benioff Children's ED & Trauma Services Administrative Service Line Director, the Unit Director of the UCSF Benioff Children's Hospital Oakland Emergency Department (ED) has 24-hour responsibility of the department and management of nursing and ancillary personnel, and patient care in the Emergency Department. This role contributes to the nursing services and the clinical enterprise through support of philosophy, objectives, and educational efforts. Provides administrative leadership and direction to the department including planning, directing, financial performance, performance improvement, quality improvement, human resource management, evaluation of care, and service initiatives.
- Provide 24/7 leadership and oversight for the operations of the UCSF Benioff Children's Hospital Oakland.
- Ensure compliance with all regulatory, quality, and safety standards (e.g., The Joint Commission, CMS, state and local regulations).
- Develop, implement, and evaluate policies and procedures that support effective and efficient clinical practice.
- Promote a culture of excellence in pediatric emergency care through staff engagement, accountability, and evidence-based practice.
- Manage department budget, including staffing, supplies, and capital resources; ensure financial performance aligns with targets.
- Collaborate with physician leadership to optimize patient throughput, quality of care, and family satisfaction.
- Recruit, develop, mentor, and retain a high-performing multidisciplinary team, including nurses, and support staff.
- Lead quality improvement initiatives, including monitoring and improving clinical outcomes, patient experience, and operational metrics.
- Serve as a liaison between the UCSF Benioff Children's Hospital Oakland and other hospital departments, ensuring coordinated care and communication.
- Champion staff education, professional development, and training in pediatric emergency nursing.
- Respond to critical incidents, patient or family concerns, and staff issues with professionalism and urgency.
- Serve as subject matter expert and operational leader for all activities related to the hospital helipad, ensuring safe, efficient, and compliant air transport operations
The Unit Director works closely with the inter-professional team and represents UCSF Health / BCH Pediatric Services for specific projects or initiatives at local hospitals or community agencies and serves as a liaison for local and regional emergencies.
This role strives for superior performance by consistently providing a product of service to leadership and
staff that is recognized as ultimately contributing to the patient and family experience. As a customer-focused team member, this person must be accessible, adaptable, knowledgeable, and responsive. This role actively supports UCSF's overall PRIDE values and mission to deliver high-quality patient care, advance teaching, and promote innovative research.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $253,900 - $269,400 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF Benioff Children's Hospital Oakland's Emergency Department provides comprehensive emergency care for infants, children, and adolescents, treating the full spectrum of illnesses and injuries. The department delivers highly complex, compassionate care to a diverse patient population, with a strong focus on serving those requiring urgent or emergent medical attention.
As the only freestanding pediatric hospital in Oakland, UCSF Benioff Children's Hospital Oakland is an American College of Surgeons-verified Level 1 Pediatric Trauma Center. It is also a designated Pediatric Critical Care Receiving Facility for Alameda County. The Emergency Department serves as a regional referral center, supporting physicians and healthcare providers across the region with expert consultation and treatment for children with complex and time-sensitive medical needs. Patients are cared for across a broad range of life-threatening medical, traumatic, and surgical conditions.
The Emergency Department team includes interdisciplinary personnel who, while not reporting directly to the Unit Director, collaborate closely to support patient care. These roles include Respiratory Therapists (RTs), Child Life Specialists (CLSs), Discharge Coordinators (DCCs), Emergency Medical Services (EMS), Behavioral Health (BH), Security, Registration, and Social Workers (SWs). Required Qualifications
- Bachelor's Degree or Master's Degree in Nursing required
- Registered Nurse in the State of California
- AHA Basic Cardiac Life Support (BLS)
- Minimum two (2) years of Peds ED experience (within the past 5 years) clinical ED experience
- Recent administrative oversight in an Emergency Department environment; for example, previous experience as an Assistant Nurse Manager, charge nurse or other similar role
- Demonstrated skills to effectively supervise clinicians and to manage the complex workflow and multiple priorities involved with a patient care unit
- Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
- Strong hospital management experience, with progressive and in-depth expertise in patient care services
- Knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team
- Strong knowledge of relevant healthcare information technology and patient care workflows and processes
- Knowledge of business software and specialized applications and data management systems used in nursing units or departments
- Knowledge of Lean principles, bedside shift report, hourly rounding
- Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines
- Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives
- Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines
- Advanced Cardiac Life Support (ACLS) within 6 months of start date
- Pediatric Advanced Life Support (PALS) within 6 months of start date
Preferred Qualifications
- Master's Degree in Nursing or relevant area preferred
- Certification in relevant area preferred
License/Certification
- AHA Basic Cardiac Life Support (BLS)
- Advanced Cardiac Life Support (ACLS) within 6 months of start date
- Pediatric Advanced Life Support (PALS) within 6 months of start date
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20 For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Job Code and Payroll Title 006506 NURSE SVC MGR 2 Job Category Nursing - Emergency Room, Nursing - Pediatric Acute Care, Nursing - Pediatric Critical Care, Nursing - Pediatric Services, Nursing - Pediatric-Other, Professional and Managerial, Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Campus Benioff Children's Hospital Additional Shift Details Monday - Friday, 8 a.m. - 5 p.m. |
University of California - San Francisco Campus and Health
Aug 01, 2025