Expert Coach I

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Connected Care Coach is responsible for contacting identified members to drive behavior changes and positively impact clinical outcomes. Utilization of cellular enabled connected devices, biometric data, and program offerings may be incorporated to enhance the overall health status within the member's program(s) while providing an excellent member experience.

Essential Duties and Responsibilities

• Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
• Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
• Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
• Refer members for support and education for conditions as needed based on clinical care guidelines.
• Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
• Complete administrative duties essential for smooth operation
• Support corporate initiatives and special projects as needed (5%)

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Required for Position

• Bachelor's Degree in relevant discipline or MA/EMT/Paramedic certification
• 2+ years experience in a healthcare delivery or related environment
• Customer Service skills and experience.

Qualifications Expected for Position

• Excellent written and verbal communication skills
• Exceptional time management and organizational skills
• Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
• Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
• Flexible and able to work in a fast-paced environment
• Adaptable, innovative, and embraces teamwork and change.
• Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
• Bilingual Spanish and English, preferred

The base salary range for this position is $24/hr - $28/hr.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.