Remote

Expert Coach I

Teladoc Health
United States
Jul 31, 2025
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives. Summary of Position The Connected Care Coach is responsible for contacting identified members to drive behavior changes and positively impact clinical outcomes. Utilization of cellular enabled connected devices, biometric data, and program offerings may be incorporated to enhance the overall health status within the member's program(s) while providing an excellent member experience. Essential Duties and Responsibilities Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%) Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals. Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health. Refer members for support and education for conditions as needed based on clinical care guidelines. Maintain accurate and thorough case documentation to the standards set by Teladoc Health. Complete administrative duties essential for smooth operation Support corporate initiatives and special projects as needed (5%) The schedule will be the following: Thursday to Monday with Tuesday and Wednesday off: 2:45pm to 11:15pm CST Thursday to Monday with Tuesday and Wednesday off: 1:45pm to 10:15pm CST Qualifications Required for Position Bachelor's Degree in relevant discipline or MA/EMT/Paramedic certification 2+ years experience in a healthcare delivery or related environment Customer Service skills and experience. Qualifications Expected for Position Excellent written and verbal communication skills Exceptional time management and organizational skills Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience. Flexible and able to work in a fast-paced environment Adaptable, innovative, and embraces teamwork and change. Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira Bilingual Spanish and English, preferred The base salary range for this position is $24/hr - $28/hr.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.