New

Ivr Developer

TEKsystems
$65.00 - $75.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nebraska, Omaha
Jul 31, 2025
Location Preference: * Omaha, NE (Preferred) * Austin, TX * San Jose, CA Contract Duration: 6 months (Strong potential for extension) Work Environment: Hybrid (3 days onsite; Austin-based candidates: 1 day onsite every other week) About the Role We are seeking an experienced IVR Developer to support the modernization of a global voice and telephony infrastructure. This role focuses on designing, developing, and integrating voice solutions that enhance customer-facing IVR and authentication experiences. You'll work with a team transitioning from legacy call flows to next-generation, AI-powered voice agents. Key Responsibilities Design & Development * Design and develop IVR applications using VXML and GDF. * Integrate IVR solutions with backend systems using Java and SQL. * Build call flows for both inbound and outbound IVR systems. Testing & Deployment * Conduct unit, functional, and integration testing. * Use Cyara for automated testing and monitoring. * Deploy applications on Avaya and Genesys platforms. Integration & Maintenance * Integrate speech recognition and text-to-speech technologies. * Monitor and maintain IVR systems for performance and availability. * Troubleshoot and resolve application and infrastructure issues. Collaboration * Partner with business analysts, QA engineers, and project managers. * Provide technical support and training to team members and stakeholders. Required Skills & Experience * 6+ years of Java development experience (Java 15+ preferred). * Strong expertise in IVR application development using VXML and GDF. * Proficiency in SQL and backend integration. * Experience with IVR platforms such as Avaya, Genesys, Amazon Connect, Watson, or Nuance. * Familiarity with Cyara for IVR testing and monitoring. * Solid understanding of telephony protocols and call flow design. * Bachelor's degree in Computer Science, IT, or related field. Additional Qualifications * Excellent problem-solving and communication skills. * Ability to work independently and collaboratively. * Experience deploying and maintaining IVR systems in production environments. Pay and Benefits The pay range for this position is $65.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Omaha,NE. Application Deadline This position is anticipated to close on Aug 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.