Operations Compliance Processor

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

This position supports the compliance, accuracy, and maintenance of the Bank's Tax reporting systems. Complies with government and tax agencies for client tax reporting and distribution of documents. Performs a few administrative processing duties to facilitate client service objectives. Ensures regulatory tax compliance and accurate reporting by reviewing business processes, documentation, systems, and accounts.

• Review - Maintains the integrity of information reporting systems through daily maintenance and review. Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored. Adds, modifies, and maintains accounts to comply with applicable regulations and requests. Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary.
• Reporting - Compiles information in response to requests from Social Security Administration, Medicare, Medicaid, the Internal Revenue Service, and other companies and agencies. Sources and provides all necessary documentation to both clients and agencies.
• Business Support - Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests.
• Compliance Proficiency - Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance.

High School Diploma or GED and 2 years of experience in Operations or Administrative

Preferred Area of Experience: Banking or Financial Services

Skill(s): Ability to complete an alphanumeric assessment

Additional Preferred Qualifications:

• Knowledge with Onbase, host/mainframe system access.
• Knowledge of banking tax regulations and compliance & reporting.
• Knowledge on tax reporting, which can include 1099s, 1042s, Report 11, B-Notices, etc.
• Peoplesoft system experience preferred.
• Ability to take and manage one notes during training.
• Knowledge of Microsoft Suite systems such as Excel, Outlook, etc.
• Must be adaptable and flexible to support change in regulatory environments
• Must possess keen attention to detail
• Must be able to process high volume of work within established service levels

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.