New

HR Shared Services Director

Komatsu
life insurance, 401(k)
United States, Wisconsin, Milwaukee
Jul 30, 2025
Job Description Apply now HR Shared Services Director Posting Start Date: 7/18/25 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 33606 Onsite or Remote: Hybrid Position Join Komatsu and Be Part of Something Big! Job Overview We have an exciting opportunity for an HR Shared Services Director to join our team in Milwaukee, WI (South Harbor District). This role involves developing and implementing a comprehensive strategy, ensuring compliance with local and regional regulations, and overseeing operations across multiple locations. Key responsibilities include managing vendor relationships and continuously optimizing systems to drive operational efficiency. In addition, the position focuses on expanding HR shared services to support the full employee lifecycle. This includes defining service level agreements, maintaining data accuracy and integrity, and improving process consistency. The role also emphasizes building a customer-focused HR team and streamlining core HR processes to enhance overall service delivery. Key Job Responsibilities Strategic Leadership: Develop and implement a comprehensive shared services strategy, including vendor management, system optimization, and process standardization to streamline operations across the US. Build a customer-centric, results-oriented team. Set clear expectations to inspire and motivate the team. Manage performance, recognize achievements, and provide feedback. Compliance Management: Ensure compliance with local regulationsand labor laws in all countries where the company operates. Team Leadership: Build, develop, and manage a team of supervisors and specialists, providing coaching, training, and performance feedback to ensure high-quality delivery. Vendor Management: Evaluate and manage relationships with external providers, negotiating contracts and ensuring quality service delivery. Shared Services Specific Responsibilities Expand and evolve an HR Operations model supporting all employees, managers, transactions, information, and services, including all global mobility programs. Define and monitor service level agreements, key metrics, and opportunities to improve efficiencies. Partner with stakeholders across the HR team to develop and implement effective people processes around the entire employee lifecycle and experience (i.e., attract, recruit, develop, perform, retain, separate, re-skill). Lead the development of people-related compliance activities including new policy development, change management and adoption, and implementation of new/updated compliance requirements to meet local, state, federal governing laws (employee handbook, policies, record keeping, training requirements, audits, AAP reporting, etc.). Process map and determine opportunities to streamline existing HR processes with an eye toward optimizing HR for the future. Centralize repeatable processes within Shared Services and simplify and streamline decentralized processes for improved operations. Ensure data integrity and security meets legal requirements and are maintained with the highest level of accuracy. Drive process and customer service improvements and innovative solutions. Streamline processes that better enable our HR team, managers, and employees to be self-sufficient leveraging SuccessFactors and related HR systems. Qualifications/Requirements Bachelor's degree required, in business administration or human resources preferred. Minimum of 8 years of experience in Human Resources, with a strong supervisory background and shared services experience. Strong knowledge of HR regulations, practices, and procedures across the US. Proven experience managing complex operations and shared service teams across the US. Experience working with Workforce Dimensions or Kronos/ADP E-Time, ServiceNow, SuccessFactors, and UKG is highly desirable. Experience using SuccessFactors and UKG systems is a plus. Travel requirements up to 20%. Additional Information Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k, pension and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply now