New

It Support Specialist

TEKsystems
$85,000.00 - $125,000.00 / yr
United States, Wisconsin, Elm Grove
Jul 29, 2025
Job Summary: This person will play a critical role in delivering high-quality technical support, project execution, and internal system enhancements. This position requires strong organizational skills, a proactive mindset, and the ability to document every phase of support sessions, training events, and project work. The role is both client-facing and internally focused, involving project management, engineering, and technical training. Key Responsibilities: * 60% Support Services * Handle escalated support tickets and complex technical issues. * Lead mini to major support projects, including on-call responsibilities and scheduled tasks. * 30% Project Work * Manage and execute client-facing projects, onboarding, and technical assessments. * Participate in cross-functional initiatives across IT, networking, voice, and surveillance systems. * 10% Internal Enhancements * Contribute to internal product development and proactive support initiatives. * Improve automation, documentation, and system stability. Core Duties: * Provide Tier 2/3 support and participate in the on-call rotation. * Lead escalated support efforts that evolve into project-level work (e.g., domain controller rebuilds, VMware restoration). * Collaborate on automation improvements to enhance proactive support. * Document all work thoroughly-before, during, and after execution. * Define and implement thresholds for proactive alerting and auto-remediation. * Assist with patch management (Windows OS, third-party apps, custom client apps). * Support scripting and automation efforts in collaboration with the Special Projects Engineer. * Deliver client training and post-project reviews. * Ensure all work aligns with Krueger's standards and industry best practices (e.g., Microsoft, HP, Cisco). Desired Skills: * Microsoft Azure * Troubleshooting complex systems * Microsoft Intune * Office 365 / O365 administration Additional Qualifications: * Strong documentation and communication skills. * Ability to manage projects from initiation to completion. * Experience with automation platforms (e.g., ConnectWise Automate). * Familiarity with patching, scripting, and proactive monitoring tools. * Team-oriented with a growth mindset and a passion for innovation. Pay and Benefits The pay range for this position is $85000.00 - $125000.00/yr. https://www.kciteam.com/ benefits are very good. 45 days and can be vested in the org. Workplace Type This is a hybrid position in ELM GROVE,WI. Application Deadline This position is anticipated to close on Aug 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.