Senior Manager Thought Leadership - Customer Experience - 1445016

The application window is expected to close on: 05/05/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Join a focused, fast-paced, and creative CX communications team supporting the CX Vice President. You will collaborate with colleagues across the global CX organization and the broader company to ensure messaging is aligned and impactful. We value fresh ideas, adaptability, and use data and storytelling to communicate Cisco's vision and strategy to both internal and external audiences.

Your Impact

As Communications Manager, you will lead the development and execution of comprehensive communication strategies for CX. You'll build clear and compelling content that supports business objectives, working with leaders and executives to reinforce customer experience priorities worldwide. In this role, you will build positive relationships, drive alignment across the organization, and ensure our messaging resonates with a wide range of audiences.

You are an engaging storyteller who is passionate about technology and industry trends. You thrive in a dynamic, high-energy environment, and have experience advising senior executives and collaborating across matrixed organizations. Your innovative approach to communications encourages teams and helps advance Cisco's goals.

Key Responsibilities

• Implement essential communications plans to advance CX business priorities and deliver customer outcomes
• Develop impactful messaging and content for a variety of audiences, including thought leadership, keynotes, presentations, and interpersonal updates
• Craft and deliver scalable communications and tools that empower CX teams
• Implement and lead communication channels to ensure effective information delivery
• Capture feedback, synthesize insights, and use them to encourage and advise teams
• Partner with business leads and key functions to ensure messaging is coordinated and aligned
• Demonstrate communications excellence through strong execution

Minimum Qualifications

• Bachelor's degree in communications, business administration, or a related field
• 10+ years of communications experience, including 5+ years in interpersonal, executive, or public relations communications
• Experience supporting VP-level or higher executives
• Collaboration and partnership skills across cross-functional teams

Preferred Qualifications

• Experience with executive or leadership communications
• Familiarity with Customer Experience (CX) or technology industry communications
• Consistent record to develop and deliver scalable communications strategies
• Experience gathering feedback and translating it into actionable insights
• Proficiency with communication tools and platforms (such as intranet, newsletters, and presentations)

We are Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.