Communications Manager - CX - 1445017 - G10

The application window is expected to close on: 08/05/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team:

Join our dynamic and collaborative CX communications team, where new and creative ideas are always welcome. You'll work closely with team members and partners across the company. We use data and storytelling to share Cisco's vision and strategy with both internal and external audiences.

Your Impact:

As a Communications Specialist, you will build and deliver clear, engaging messaging for the CX team. You'll collaborate with CX managers, leaders, and cross-functional partners to achieve communication goals and align messaging across teams. You will help craft communication plans that improve team efficiency and drive customer success.

You are an effective writer and storyteller with a passion for technology and global trends. You are resourceful, creative, and skilled at establishing relationships with diverse partners. You understand various communications subject areas, have strong business awareness, and are comfortable advising leaders at multiple levels. You bring energy, initiative, and thrive in a fast-paced environment.

Key Responsibilities:

• Support the execution of critical communications plans for the CX team to advance business priorities
• Develop messaging and content that advise, engage, and encourage internal teams and customers
• Produce a range of communications materials, including leadership updates, presentations, organizational announcements, and other deliverables for different audiences
• Help craft and implement communications channels and tools to share information optimally within the CX organization
• Capture and analyze feedback to provide actionable insights and recommendations
• Partner with the CX Leadership Team communications group and business leads to ensure messaging consistency
• Maintain high standards for communication quality and delivery

Minimum Qualifications:

• Bachelor's degree in communications, business administration, or a related field, plus 5+ years of communications experience
• Demonstrated experience in internal and/or external communications, such as employee communications, executive support, or public relations
• Experience working with or supporting senior leaders is preferred
• Experience supporting executive or leadership communications

Preferred Qualifications:

• Familiarity with Customer Experience (CX) or technology industry communications
• Strong ability to build and deliver scalable communications strategies
• Proficiency with communication tools and platforms (such as intranet, newsletters, and presentations)
• Demonstrated skill in gathering feedback and translating it into actionable insights

We are Cisco:

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.