Event EMS Supervisor San Francisco CrowdRx

IMMEDIATELY HIRING!

Event EMS Supervisor

PART-TIME Opportunity

Starting at $23.50/hr - $25/hr

Located in San Francisco, California (Chase Center, 1 Warriors Way, San Francisco, CA)

We're hiring Event EMS Supervisors to work with the other Program Specialist, Operation Coordinator, and Operation Manager to ensure that all Field Supervisors, Support Services Department, Field Personnel, vehicles, and equipment operate in an efficient and effective manner. This person must be able to educate, comply, and enforce company policies and procedures. Our Event EMS Supervisors are responsible for making managerial decisions that affect the positive outcome of the company's operations and taking appropriate disciplinary action when required.

Responsibilities:

• Resolve issues/inquiries from field personnel regarding work assignments, vehicles, equipment, etc.

• Respond to venue dispatched calls as part of the EMS system to meet compliance standards and provide quality care.

• Develop coordinated teamwork between field crews as part of an integrated operation - clinical performance plan.

• Investigate and resolve incoming customer service inquiries from fire departments, hospitals, nursing staff, and patients pertaining to field employee performance and patient care.

• Assist with covering, finding shift coverage or shift exchanges when proper notice of request has been given after normal business hours and forward the changes to the scheduling coordinator.

• Coordinate EMS system availability of resources during disaster situations or MCI incidents and assist as directed by the incident commander.

• Respond as necessary to Haz-Mat calls, calls involving unusual circumstances, or calls needing additional resources.

• Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service and forward those changes to the Operation Coordinator.

• Maintain knowledge of all company policies and regulations ensuring consistency in interpretation of such when dealing with employees and the public.

• Maintain knowledge of current EMS Protocols and Regulations that govern the EMS system.

• Maintain an "open door" policy to field employees and encourage crewmembers to discuss any issues and make suggestions for improvement.

• Participate with new employee orientation when Program Specialist or Operations Coordinator needs additional assistance.

• Coordinate with the field training officers, clinical manager, Program Specialist, Operations Coordinator and Operations Manager to identify clinical opportunities for improvement and provide follow-up as necessary.

• Act as a liaison between field personnel, Program Specialist, Operations Coordinator, and Operations Manager.

• Attend meetings with Supervisors, Program Specialist, Operations Coordinator and Operations Manager while off duty. Meetings may be in person or virtual at the Operations Manager discretion per meeting. Provide a list of topics and meeting minutes for crew follow-up.

• Oversee day-to-day operations, resolving daily issues that may arise. Support and encourage field personnel, ensuring the standards of CrowdRx are carried out in the field.

• Oversee the field staff and maintain continued training in administrative duties and daily operations.

• Assist in the oversight of Support Services and Dispatch.

• Oversee Investigations and Employee Performance issues.

• Oversee employee uniform accounts.

• Adhere to all company policies and procedures.

• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

• Mentor employees, counsel, and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.

• Responsible for compliance with and enforcement of company/department policies and procedures.

Minimum Required Qualifications:

• High School Diploma or equivalent required.

• Current and valid EMT/Paramedic certification, state-approved CPR certification, BLS card, and Driver's License are all required.

• 2 to 3 years field experience as EMT/Paramedic required with prior EMS supervisory or leadership experience preferred.

• Minimum of 3 years supervisory experience preferred.

• Effective oral, written, and inter-personal communication skills, proficient understanding of county/state geography, protocols, procedures, and policies as well as CrowdRx's policies, procedures, and health and safety manual.