Senior Technical Delivery Manager

Job Overview:

As a Senior Technical Delivery Manager you will drive the delivery and coordination of complex, integrated online assessment systems, ensuring they meet client requirements through rigorous planning, specification documentation, and user acceptance testing. You will serve as a key liaison between technical teams, program managers, and clients, managing system configurations, addressing escalations, and mitigating risks to ensure timely, high-quality system deployments across multiple projects.

Job Responsibilities:

• Drive the delivery of highly available online systems in support of one or more assessment programs. Coordinate system delivery across multiple integrated systems that often have cross-system dependencies.
• Scope and track development requirements for new features and enhancements to support assigned programs. Coordinate gap analysis to identify and define gaps between currently supported product capabilities and program/customer requirements.
• Own the technical specifications process and documents across all online systems. Work closely alongside program managers, clients, and system technical managers to ensure that technical specification documents capture client expectations and support the successful delivery of the program.
• Lead user acceptance testing (UAT) of online systems in coordination with program managers and system technical PMs.
• Triage and troubleshoot case escalations and inquiries effectively and autonomously answer client inquiries about system behavior and capabilities accurately
• Acquire product-level knowledge sufficient to perform these job duties.
• May personally make or oversee the completion of system configuration changes, in coordination with system tech PMs and following CAI production change control management processes.
• Lead risk management activities. Work with system leads, program managers, and client personnel to identify and mitigate risks.
• Own large-scale system deliverables involving multiple applications. Be responsible for planning, schedule, impact analysis, and deployment of these releases.
• Ensure high-quality customer service and address and maintain frequent and proactive contact with client program managers and client-side personnel.
• Work on multiple projects simultaneously, demonstrating an ability to switch contexts as needed and perform well under tight timelines.
• Facilitate requirements-gathering meetings, including peer review sessions and status meetings with clients and other project stakeholders.

Job Requirements:

• Bachelor's degree in a related field and 7+ years of experience or Master's degree in a related field and 5+ years of experience
• Strong analytical skills and a demonstrated aptitude to learn basic-level SQL are highly desired.
• Proven ability to understand technical concepts, including data relationships, basic web application components and characteristics, and the software development lifecycle.
• Excellent documentation and communication skills, strong team-oriented attitude, and a proactive and detail-oriented nature.
• Familiarity with bug tracking software (such as Jira) is a plus.

Why Work With Us?

When you work with Cambium Assessment, you'll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.

• Our web applications are highly interactive and universally accessible.

• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.

• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2024 school year, we delivered more than 126 million online tests, and successfully supported peak testing volumes exceeding 1.5 million simultaneous test takers. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.