Workflow Analyst

Your Job

We are seeking a highly skilled Workflow Analyst to join our IT infrastructure team. The successful candidate will analyze data, identify improvement opportunities, and drive operational excellence. This role involves collaborating with cross-functional teams to optimize processes and enhance service delivery.

What You Will Do

• Analyze complex data sets to identify trends, patterns, and opportunities for improvement.
• Design and implement process maps and workflow designs to optimize operations.
• Utilize data analysis tools and methodologies to support decision-making.
• Collaborate with IT and business teams to streamline workflows and eliminate inefficiencies.
• Develop and propose solutions for process improvements and automation.
• Monitor and report on key performance indicators (KPIs) and metrics.
• Participate in continuous improvement initiatives using standard methodologies
• Stay updated with industry trends and emerging technologies relevant to IT infrastructure.

Who You Are (Basic Qualifications)

• Proven experience as a Data Analyst, Workflow Analyst, Business Analyst, or similar role.
• Strong analytical skills with proficiency in tools like SQL, Excel, Tableau, or Power BI.
• Familiarity with IT infrastructure components and tools and IT service management frameworks (e.g., ITIL).
• Experience leveraging multiple data sources and ETL tools to build data models and data lakes.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or Agile.
• Excellent problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail to ensure accuracy and quality in analyses and reports.

What Will Put You Ahead

• Experience working in the Manufacturing industry
• Experience with ServiceNow modules and data
• Basic programming skills or familiarity with scripting languages (e.g., Python, R)
• Ability to build executive level presentations
• Experience with cost modeling and estimating

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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