Primary Care Clinical Supervisor - Integrated Behavioral Health

POSITION SUMMARY:

The Clinical Supervisor oversees and supervises Master's level clinicians who are responsible for evaluating, treating, and providing behavioral health services for patients of BMC Department of Psychiatry. Responsibilities will include: overseeing daily onsite clinical activities, providing regular clinical and programmatic supervision to clinicians, providing clinical back-up and support to the teams as needed; performance management of Master's level clinicians; payroll and timekeeping for program staff; and reviewing cases and documentation to ensure staff are compliant with approved protocols and procedures. In addition, the Clinical Supervisor also provides direct clinical care through individual, group, couples, and family psychotherapy using an anti-oppression and health equity lens. The position consults with, collaborates, and communicates with a wide range of disciplines within BMC and the community in the overall care of the patient.

Position: Primary Care Clinical Supervisor

Department: Integrated Behavioral Health

Schedule: 40 Hours (Days)

ESSENTIAL RESPONSIBILITIES / DUTIES:

CLINICAL SUPERVISION AND PERSONNEL MANAGEMENT:

• Collaborates with the Clinical Manager in the selection, evaluation, promotion, resolution of employee relations/disciplinary concerns, and the termination of employees

• Provides clinical supervision and personnel management to Master's level clinicians including managing clinical challenges, training (including clinical workflows and EHR), overseeing daily activities, mentoring, guiding through demonstration of best practices, and offering opportunities for professional development

• Reviews routine performance metrics for individual providers (e.g. panel size, schedule utilization, show rates, productivity goals, and other key indicators) and shares metrics with individual providers and provide feedback and mentorship as needed

• Ensures appropriate clinical supervision for staff by clinical licensure

• Ensures consistent support of clinical team including consultation on cases, collaboration and implementation of clinical therapeutic guidelines (visit frequency, length of treatment, etc.) and use of patient outcome measures to inform ongoing clinical care

• Ensures appropriate standards of care for patients in crisis and assists clinical team in response to crisis situations

• Maintains competency in areas of responsibility to ensure quality care

• Maintains a complete understanding of emergency procedures

ADMINISTRATIVE MANAGEMENT:

• Assists with performance management issues with the Clinical Manager as needed

• Assists with quality improvement initiatives to improve the delivery of high quality, patient-centered, accessible clinical care, as appropriate

• Collaborates with Psychiatry clinical and administrative leadership regarding standards for professional practice, patient care, and innovative programs designed to facilitate high quality patient care

• Submits department statistics and other records and reports within required time frames

• Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency

DIRECT PATIENT CARE:

• Responds to requests from administrative and clinical staff for onsite crisis interventions

• Provides comprehensive psychiatric evaluations in coordination with patient, family, and interdisciplinary healthcare teams, and develops treatment plans based on patient needs/goals.

• Provides individual, group, couples, and family psychotherapy to patient and/or family to reduce the impact of identified problems to achieve improved functioning and emotional state.

• Identifies need to involve patient's family through the initial assessment process and engages the family in treatment planning, if indicated.

• Consults and collaborates with interdisciplinary healthcare team members to ensure that the overall health needs of patients are addressed.

• Provides risk assessment and intervention as necessary. When indicated, refers to and coordinates with appropriate emergency services.

• Documents each patient encounter in the medical record and complies with departmental, regulatory and professional requirements for documentation recording and data collection.

OTHER DUTIES:

• Complies with departmental, regulatory, and professional requirements for documentation and data collection

• Performs other duties as needed

Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS- Min of 4 days on site per week

EDUCATION:

Requires Master's Degree from an accredited school of Social Work or school of Mental Health Counseling or related field as determined by the Board of Registration of Allied Mental Health and Human Services Professions

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires a current Massachusetts Licensed Independent Clinical Social Worker (LICSW) or LMHC

EXPERIENCE:

Minimum three years of full-time work experience as a licensed social worker. Previous supervisory experience required.

KNOWLEDGE AND SKILLS:

• Advanced interpersonal skills to develop and maintain positive relationships with staff and leadership; has demonstrated strength in personnel management

• Proficiency with interpreting and leveraging data to guide management

• Ability to work effectively, comfortably, and sensitively with ethnically, culturally, and racially diverse individuals and with people from historically underrepresented communities.

• Highly organized

• Must be comfortable in a fast-paced and dynamic work environment.

• Ability to multi-task while adhering to deadlines

• Self-starter; ability to take ownership of driving personnel development and improvement initiatives

• Knowledge of and competence in advocating with community resources and agencies that serve individuals, children, and families who are low-income or have psychiatric needs.

• Bicultural/bilingual competency is a plus.

• Experience with and comfort treating substance use disorders is preferred

• Ability to work effectively and collaboratively on an interdisciplinary team of healthcare professionals.

• Computer literacy with ability to use standard word processing, spreadsheet programs, and e-mail (i.e. Microsoft Word, Excel, Outlook) and web browsers.

Equal Opportunity Employer/Disabled/Veterans

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