Principal UX Designer

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Who We Are:

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you'll do:

Working inthe Product Experience Design Team, the UX Principal will be responsible for the following primary duties:

Strategic Design Leadership

• Define and drive a holistic UX and service design vision that aligns with business goals, educational outcomes, and platform strategy.
• Lead the evolution of our design practice, embedding service design thinking across the product lifecycle and organizational touchpoints.
• Translate complex educational and technical challenges into coherent, scalable design strategies.

Team Leadership & Mentorship

• Inspire, mentor, and grow a high-performing team of UX and service designers.
• Foster a culture of experimentation, inclusivity, and continuous learning.
• Champion design excellence through critique, coaching, and community-building.

Research & Insight-Driven Design

• Oversee generative and evaluative research to uncover user needs, behaviors, and systemic pain points.
• Leverage mixed-methods research to inform design decisions and measure experience outcomes.
• Advocate for inclusive design practices that reflect the diversity of learners and educators.

Design Execution & Governance

• Ensure design quality and coherence across all products and services through robust design systems and governance, ensuring seamless service delivery and learner engagement
• Review and guide the creation of wireframes, prototypes, and service artifacts to ensure clarity, usability, and accessibility.
• Establish and evolve design standards and best practices tailored to the EdTech domain.

Stakeholder Engagement & Influence

• Partner with product, engineering, learning science, and business stakeholders to co-create solutions and align on priorities.
• Communicate design strategy and rationale effectively to executive leadership and cross-functional teams.
• Influence roadmaps and investment decisions through compelling storytelling and evidence-based design.

Driving Innovation & Continuous Improvement

• Stay ahead of trends in education, technology, and design to drive innovation and differentiation in the market.
• Create feedback loops and mechanisms for continuous service improvement based on user and stakeholder input.
• Lead initiatives that explore emerging technologies (e.g., AI, adaptive learning) to enhance educational experiences.

What you'll need:

Education & Experience:

• Bachelor's or Master's degree in Design, HCI, Service Design, or related fields.
• 10+ years of experience in UX and service design, with at least 3 years in a principal or strategic leadership role.
• Deep experience working in Agile environments and cross-functional teams.

Knowledge and Skills:

• Mastery of user-centered and service design methodologies

• Strong skills in stakeholder management, workshop facilitation, including planning, coordinating, and moderating discussions.

• Expertise in facilitation, co-creation, and stakeholder alignment.
• Proficiency in design and prototyping tools (e.g., Figma, Miro, Adobe CC).
• Experience managing and mentoring team members
• Proven track record designing complex, multi-touchpoint services-preferably in EdTech, SaaS, or learning platforms.
• Proficient in both quantitative and qualitative research methods to inform design decisions.

Why join us:

• Be part of a dynamic team dedicated to transforming education through technology.
• Work on cutting-edge solutions that make a real difference in the lives of students and teachers.
• Enjoy a collaborative and innovative work environment with opportunities for professional growth and development.

Salary Range:

• $135 - 145,000

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.