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Summary:
Supervise, coordinate, and lead the work of the Registration Department staff through scheduling, monitoring and assisting to ensure accurate and timely patient registration. Prepares monthly statistical reporting related to Registration, including staff productivity reports, and coordinates various projects as needed. Act as a liaison to Nurse Management with the bed management function. Responsibilities:
Demonstrates understanding of Hospital's Mission, Vision and Values.
Demonstrates understanding of job description, performance expectations, and competency assessment plan.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
Complies with department and hospital policies and procedures.
- Reviews policies and procedures
- Reviews Employee Handbook.
Completes mandatory education.
- Hospital-wide
- Department-specific
- Job-specific
Participates in departmental and/or interdepartmental quality improvement activities.
Schedules assigned staff to provide adequate coverage of department
Reassigns personnel daily as needed
- Ensures coverage for special needs, absences and other unexpected occurrences
Coordinates the work week schedule to include weekends and holidays
Organizes, coordinates and leads the day to day functions of the patient registration department.
Instructs staff in proper work methods and department policies and procedures.
Monitors and reports time worked by Registration Staff to assure accurate payroll preparation.
Ensures Registration Staff provide a courteous, informed and supportive introduction to Newport Hospital.
Monitors performance of Registration Staff
Identifies needs and assists staff in fulfilling responsibilities
Reinforces desired performance
Provides concurrent and periodic performance evaluations/competency assessment
Collaborates with Manager regarding disciplinary actions necessary to correct undesired performance
Participates in interviewing and selection of new staff
Develops, coordinates and provides department orientation to new staff
Collaborates with Director and staff in the development and communication of performance standards and goals.
Organizes and coordinates activities of Registration Staff to ensure:
Data is accurately collected
Data is processed and disseminated to appropriate areas in a timely manner
Staff use appropriate hospital service and site codes are used for the routing of results to physician groups
Management of the enrollment of patients into the state electronic health exchange network
Management of the insurance verification application
Management of the Quality Assurance application
Patient documentation packets are distributed to the clinical units during registration.
Collaborates with Nurse Managers to provide optimum utilization of available hospital beds.
Assists director with updates to department policies and procedures
Implements departmental policy and procedural changes to improve the quality of work and increase productivity.
Third Party Payer Changes
Continuously educates his/herself of changes affecting the department
Ensures all staff are educated about the change
Schedules and conducts department staff meetings
Preforms other related duties as directed. Other information:
Qualifications:
Duties require 3 - 4 years patient registration experience to become thoroughly familiar with hospital and department policies and procedures and to gain supervisory skills, as well as a well-rounded knowledge of office clerical procedures and fundamental bookkeeping procedures usually attained by successful completion of a high school business education program.
Demonstrated leadership abilities.
Physical Requirements:
Must be able to sit and walk for 3-7 hours a day and stand for 1-3 hours a day.
Must be able to lift 10-35 lbs with good body mechanics as well as twist infrequently.
Must be able to perform work with moderate deviation of wrist position and hand/wrist repetitions.
Must have gross manual dexterity with infrequent fine motor dexterity.
Must be able to use right/left/either/both hand(s) at all times on the job.
Far vision must be accurate and moderate depth perception is required.
Must be able to hear a whisper at 8 ft. Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor. Location: Newport Hospital, USA:RI:Newport Work Type: Full Time Shift: Shift 1 Union: Non-Union
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Lifespan
Jul 23, 2025