Customer Service Rep II

Customer Service Rep II - Contract 11 months

Houston, TX

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Your Day-to-Day:

• Must be able to work a schedule of Monday - Friday 11-8 pm.
• This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
• Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
• Provides direction and guidance to less experienced team members.
• May receive inbound Assist telephone calls.
• Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers' accounts as appropriate.
• Also, work with call centers and customers to resolve agency/customer issues.
• Reports fraudulent conditions to management.

Who You Are:

As a successful candidate, you will bring the following to the team:

• A High School Diploma
• 2 years of customer service experience
• Any experience in Texas deregulation a plus

Why WECTEC Staffing Services?

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Competitive Pay
• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

Get connected with WECTEC Staffing Services on social media:
LinkedIn