Cash Management Product Specialist

We are seeking a technically strong, organized, detail-oriented individual to support the Cash Management services product suite. This position is located on-site/remote in Westerly, RI.

PRIMARY RESPONSIBILITIES:

• Provide operational support for all Cash Management products including ACH, Wires, Positive Pay, Remote Deposit Capture, Mobile Remote Deposit Capture, Billpay and other Online Banking Services.
• Process Applications for Online Banking features.
• Perform Maintenance and Set Ups for Remote Deposit Capture and Mobile Remote Deposit Capture.
• Manage and support the online and ACH product for the Cash Management customer base.
• Properly manage the use of ACH to minimize operational risk and non-compliance of NACHA, NEACH and FDIC requirements
• Maintain compliance standards. Assist in the development and maintenance of procedures.
• Manage internal/external audits to include SOX - ACH and Wire, BSA, IT, FDIC, NEACH ACH and Wire
• Daily oversite and maintenance of all appropriate documentation for payment systems.
• Perform risk assessments
• Provide customer support such as onboarding and troubleshooting payments
• Billing of ACH Clients
• Perform transaction fraud analysis
• Monitor system security and user access
• Provide support for payment systems to customers and employees

REQUIREMENTS/QUALIFICATIONS

• High school diploma or GED required, some college a plus
• Previous banking experience with a focus on business online banking system administration including ACH origination and NACHA rules
• Strong technical skills
• Possess strong self-management, organizational, technical, analytical and problem-solving skills
• Possess good organizational skills with the ability to multi-task and adjust priorities
• Professional communication skills, verbal and written, with ability to communicate well with internal departments, business banking customers and vendors.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.