Production Services Manager - Audio Visual, Event Technology

Manager, Production Services

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Production Services Manager leads the pre-planning, logistics, resource allocation, accounting, and the onsite management of large-scale and production-level events at the venue. The Production Services Manager may also fill Show Operator positions. As an embedded Production Services team member, the Production Manager may be called upon to work on production-level events outside of the venue when their services are not required at the venue, with their salary being allocated to that department for the duration of the project.

Essential Functions:

* Collaborate with the venue team and relevant corporate level production resources to plan and

execute production-level events in accordance with Pinnacle Live's production standards

* Serve as the on-site point of contact for project planning, production site visits and event

execution

* Identify and train Event Services Technicians and Senior Event Services Technicians so that they

can serve as competent show operators on production-level events

* Identify and maintain relationships with local labor brokers and subrental vendors to maintain

Pinnacle Live's access to partners that can assist with production-level event execution

* Create detailed production schedules and define cadence of deliverables for each project

* Assist in obtaining quotes from qualified sub-rental vendors as necessary

* Prepare and implement a project budget including pre-event estimates and post-event actuals

* Function as a production subject matter expert

* Source appropriate equipment and staffing levels for production-level events with a focus on

utilizing in-house resources whenever possible to reduce costs

* Translate client requests into holistic production visions and identify opportunities to capture

additional revenue in the sales process

* Generate CAD files as needed for projects to demonstrate the accurate scale of production

elements including, but not limited to, staging, lighting, projection, audio, and cable pathing

* Calculate power consumption of production components to ensuring adequate power,

coordinating with the Power Services department as necessary to engage additional resources

* Assist with Rigging Services requests on production-level events

* Manage in-house, third-party, and/or union laborers to set, operate, and strike large productions

* Perform other related duties as assigned

Education & Experience:

* Bachelor's degree in related field or industry experience equivalency

* Three (3) years of Technical Production experience

* Ability to interpret floor plans and three-dimension drawings

* Vectorworks proficiency preferred

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed herein are representative of the knowledge, skill, and/or ability required.

* Strong written and verbal skills necessary to complete assigned tasks and excellent project

management skills a must

* Excellent understanding of signal flow and technical troubleshooting skills

* Excellent interpersonal and customer service skills

* Excellent organizational skills and attention to detail

* Excellent time management skills with a proven ability to meet deadlines

* Strong analytical and critical thinking skills

* Strong understanding of basic electrical theory and principals

* Strong understanding of basic Rigging standards and practices

* Strong supervisory and leadership skills

* Ability to prioritize tasks and to delegate when appropriate

* Demonstrated proficiency with Microsoft Office Suite

* Ability to execute productions that are more complex in nature in which judgment and initiative

are required in resolving problems and making recommendations

* Demonstrated proficiency with CAD software (Vectorworks, AutoCAD, etc.)

* Demonstrated proficiency with industry standard project management software (Clickup,

Monday.com, Asana, etc.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.