Japanese Bilingual Customer Service Representative
 Staffmark Group | |
$25.00-$27.00
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401(k)
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 United States, Illinois, Schaumburg | |
 Jul 18, 2025 | |
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Job Title: Japanese Bilingual Customer Service Representative
Location: Schaumburg, IL (Hybrid - in-office once a week) Hours: 9:00 AM - 5:30 PM Classification: Full-Time, Non-Exempt, Direct Hire Position Summary: We are seeking a Japanese Bilingual Customer Service Representative to join a well-established professional services company in Schaumburg, IL. This hybrid position (with one day per week in the office) is ideal for individuals with strong administrative or clerical experience who enjoy providing excellent support to clients and internal teams. The role involves managing client communications, coordinating documentation, and supporting account activities. Comprehensive training will be provided, and the company supports employees in obtaining industry-related certifications for career growth. Key Responsibilities': Process service requests and updates from business clients Review and manage client-facing documentation for accuracy Maintain organized digital and physical client files Coordinate with service providers and vendors to gather necessary information Manage internal and external correspondence, including incoming/outgoing mail Support onboarding and follow-up activities for new client accounts Ensure accurate billing and data entry related to client transactions Escalate unique issues to supervisors as needed Qualifications: Japanese bilingual skills required (business-level fluency in reading, writing, and speaking) Prior clerical or administrative experience required Customer service experience in a business setting preferred Interest in developing professional skills, including a certification in business-related services (training provided) Excellent communication and interpersonal skills Proficient in Microsoft Office (Word, Excel, Outlook) Strong math and analytical abilities Valid driver's license and ability to visit client sites occasionally using personal vehicle. Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k. The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, click here. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark | |