VETERANS SERVICES REGIONAL DIRECTOR - 69474

Executive Service

This position is designated mobile.

Job Overview:

Under the general direction of the Director of Benefit Operations, Tennessee Department of Veterans Services, the Regional Director leads, supervises and manages a team of Veteran Service Officers (VSO) spread across West Tennessee.

The Regional Director is responsible for training, mentoring and coaching both VSOs and County Veteran Service Officers (CSO) assisting claimants in the preparation, presentation, and prosecution of claims for U.S. Department of Veterans Affairs benefits. Performance of these duties requires frequent interaction with veterans, dependents, and survivors as well as U.S. Department of Veterans Affairs employees. Professional staff administrative work in support of Division operations and performance of related work is also required.

Key Responsibilities:

Evaluating Information to Determine Compliance with Standards:

• Ability to read and interpret appropriate laws within Title 38 of the Code of Federal Regulations (C.F.R.) and Tennessee Code Annotated.
• Reviews final actions of VSO and CSO ensuring tasks completed in accordance with laws, regulations, and policies.
• Reviews claim data on all responsible VSOs and CSOs to determine production and quality.

Organizing, Planning, and Prioritizing Work:

• Organizes and prioritizes personal workload and the workloads of assigned subordinates using calendars, spreadsheets, and other instruments to ensure timely and accurate completion of work.
• Incorporates unscheduled tasks into current workload as needed, e.g. priorities, inquiries, etc.

Guiding, Directing, and Motivating Subordinates:

• Supervises assigned subordinates in their assigned duties in order to meet the goals of the region.
• Adheres to all laws, agency directives, policies, procedures, and protocols to provide an example to assigned subordinates.
• Plans, organizes, and directs assigned subordinates to provide Veterans Services support for an assigned region.

Establishing and Maintaining Interpersonal Relationships:

• Maintain personal working relationships with Veterans Service Organizations.
• Establish and maintain open dialogue with County Veterans Service Officers within assigned region to ensure smooth and effective team operations.
• Develop constructive and cooperative partnerships to facilitate unified efforts.
• Establish relationships with County leadership and judges who preside over or who may establish a Veterans Treatment Court.

Resolving Conflicts and Negotiating with Others:

• Handles complaints and grievances expeditiously to ensure a respectful work environment is maintained.
• Resolves conflicts internally without supervisory input to ensure timely and efficient performance.

Minimum Qualifications:

Education and Experience: Graduation from an accredited four-year college or university with a bachelor's degree or military pay grade of an E-7 or above with an honorable discharge.

Substitution of Experience for Education: Qualifying full-time Veterans benefits experience may be substituted for the required education on a year-for-year basis, to a maximum of four years.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.