New

Service Desk Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, South Bend
Jul 17, 2025
Description As an IT Support Technician at our Client, you will provide support for computing devices, audiovisual solutions, software, and OIT services. This role serves as a critical technical support across campus, resolving various issues and implementing solutions that directly impact academic and administrative operations. This position is situated within the Office of Information Technology (OIT). The ideal candidate demonstrates strong analytical capabilities, customer service excellence, and the ability to independently manage technical challenges with minimal supervision. Skills Help desk, Help desk support, Service desk, Troubleshooting, Phone support, Desktop, asset management, imaging, Customer service, Support, Windows, mac, sccm, jamf, intune Additional Skills & Qualifications Key Responsibilities: Technical Expertise & Problem Solving (40%) Diagnose and resolve computing and audiovisual issues using technical knowledge Provide in-depth troubleshooting for desktop systems, peripherals, and audio/visual equipment Apply the University's best practices to manage incidents, service requests, and asset tracking End-User & Partnership Support (40%) Act as the first point of contact for assigned partner areas, ensuring high-quality technical support and customer satisfaction. Represent user experience on IT projects, committees, and cross-functional initiatives. Guide and influence decisions through technical consultation with stakeholders. System Implementation & Inventory (20%) Lead imaging, deployment, and configuration of end-user hardware and software. Manage technical assets for partner areas, including tracking inventory and supporting lifecycle planning. Ensure endpoints meet compliance with security and support standards. Qualifications: Minimum Requirements High school diploma or GED required. At least 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams), and productivity software. Strong customer service orientation and the ability to communicate effectively with diverse audiences. Demonstrated ability to work independently and exercise sound judgment in problem-solving. Preferred Qualifications Associate's or Bachelor's degree Experience supporting audiovisual technologies for conference rooms or classrooms Familiarity with device management tools such as SCCM, JAMF, or InTune. Working knowledge of ITSM platforms (e.g., ServiceNow). IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator Experience Level* Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Bend,IN. Application Deadline This position is anticipated to close on Jul 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.