Customer Care Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
OpenText is seeking a Customer Care Specialist to join our Best-in-Class Customer Care team. This role offers an exciting opportunity to be part of our Sales Operations organization-one of the most dynamic and visible areas within a rapidly growing company. As a Customer Care Specialist, you'll play a critical role in delivering a seamless customer experience by fielding inbound and outbound calls, collaborating across departments, and ensuring every customer interaction is handled with care and professionalism.

WHAT THE ROLE OFFERS

• An opportunity to deliver exceptional support to both internal sales teams and external customers, helping drive overall customer satisfaction.
• A fast-paced, high-energy environment where multi-tasking, focus, and patience are key to success. You'll gain invaluable experience in building long-term customer relationships-one of the most critical skills in business.
• Responsibility for managing phone, instant messaging, and ticket queues, ensuring client issues are addressed promptly and effectively.
• The chance to develop a functional and technical understanding of OpenText's product suite, along with working knowledge of related technologies and services.

WHAT YOU NEED TO SUCCEED

• A college degree and/or technical certification, or equivalent experience
• Previous experience in sales operations, customer support, or end-user support is a plus
• A demonstrated passion for technology and a willingness to learn
• Proficiency in Microsoft Office 365
• Familiarity with security and compliance solutions is a bonus
• Strong team collaboration skills-we value a positive, respectful, and supportive work environment and are committed to maintaining a culture where people enjoy working together
• Excellent verbal, written, and interpersonal communication abilities
• Strong attention to detail with the ability to document information thoroughly and follow through effectively on customer needs

Estimated base salary: $45,000 USD.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.