Sr Customer Service Rep - LHB

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Required Job Qualifications:

• High School diploma or GED equivalent
• Minimum three years of insurance and/or benefits customer service experience
• Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
• Ability to work in a fast-paced, customer service, productivity/quality driven environment
• Robust computer skills along with reasoning and analytical aptitude to resolve issues quickly and accurately; maneuvering between multiple systems/screens while on the phone
• Excellent verbal and written communication skills with the ability to establish rapport to best meet customer needs
• Excellent investigative skills with attention to detail
• Strong proponent or organizational change with the ability to adapt quickly and motivate others toward change
• Self-directed individual who works well with minimal supervision
• Proficiency to effectively deal with problems in varying situations and reach resolution in a timely manner
• Ability to read, analyze and interpret documents and resources
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word
• Possess private, dedicated workspace free from distractions with secure, consistently reliable high-speed Internet, with the ability to hardwire via Ethernet cable

Preferred Job Qualifications:

• Bachelor's degree
• Demonstrated proficiency in translating health care-related jargon and complex processes into simple, step-by-step instructions that internal and external customers can understand
• Previous leadership experience
• Bilingual

#LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Min to Max Range: