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Fraud Recovery Coordinator

BOK Financial
United States, Oklahoma, Tulsa
101 East 2nd Street (Show on map)
Jul 15, 2025

Req ID:76753

Location:Tulsa -TUL

Areas of Interest:Risk Management

Pay Transparency Salary Range:Not Available

Application Deadline:08/02/2025

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.

Bonus Type
Discretionary
Summary

This department excels in risk assessment by leveraging extensive industry knowledge, analytical skills, and a systematic approach to identify and mitigate risks. They ensure effective risk management tailored to BOKF's needs through comprehensive evaluations, continuous monitoring, and interdepartmental collaboration. By reviewing operations, providing feedback on best practices, and identifying opportunities to enhance controls, they help BOKF achieve its objectives and improve overall risk management.

Job Description

The Fraud Recovery Coordinator plays a key part in coordinating fraud-related dispute recoveries, ensuring accurate system reporting, and supporting case managers with timely updates and resolution tracking. The role requires a strong understanding of fraud trends, recovery processes, and investigative support, while maintaining compliance with regulatory requirements and internal policies.

Team Culture

Our team is centered on vigilance, analytical thinking, and collaboration. Team members work together to identify, assess, and mitigate risks, creating an environment where growth and skill enhancement are highly valued. This proactive and cooperative approach ensures the bank's stability and resilience in a dynamic financial landscape.

How You'll Spend Your Time
  • You will analyze system reports to identify trends and areas for improvement in recovery efforts.
  • You will track recovery progress, update case owners, and ensure timely follow-ups to support coordination.
  • You will respond to information requests from business lines and customers regarding ongoing investigations.
  • You will manage customer communications by mailing professional letters related to disputes and recovery.
  • You will perform administrative support tasks such as data entry, document handling, and scheduling.
  • You will maintain accurate and accessible reporting systems to assist case managers with dispute handling.
  • You will collaborate with internal teams and ensure compliance with regulations while identifying fraud indicators.
Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelor's degree in business related field and 2+ years related experience in fraud recovery, disputes or financial investigations or 3+ years' equivalent experience in bank operations or an equivalent combination of education and experience.

  • Bachelor's degree in criminal justice, finance, business, or a related field.
  • Minimum of 2 years of relevant experience in fraud recovery, disputes, or financial investigations preferred.
  • Strong working knowledge of regulatory requirements and fraud recovery guidelines (e.g., Reg E, chargebacks).
  • Proficiency in using case management and fraud detection systems (e.g., TRIPS, Quavo, Actimize, Verafin, or similar platforms).
  • Excellent communication skills both written and verbal, with an ability to convey complex information clearly and concisely.
  • Proficient customer service skills including active listening, conflict resolution, ability to remain calm/courteous in challenging situations, and communicating with empathy.
  • High attention to detail, organizational skills, and the ability to manage multiple tasks in a deadline-driven environment.
  • Strong analytical skills with the ability to identify fraud trends or patterns.
  • Strong problem-solving abilities and meticulous attention to detail.
  • Ability to work independently and adapt to changing priorities in a fast-paced environment.
  • Working knowledge of accounting principles and/or general ledgers.

BOK Financial Corporation Groupis a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
Apply todayand take the first step towards your next career opportunity!


The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Please contactrecruiting_coordinators@bokf.comwith any questions.

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