Customer Care Representative, Heil Environmental

Job Description:

Job Title: Customer Care Representative

Operating Company: Environmental Solutions Group - Heil Environmental

Location: Fort Payne, AL

Reports to: Customer Care Manager

Department: Customer Care

POSITION SUMMARY:

Heil Customer Care Representatives (CCR) are primarily responsible for the screening, processing, and management of production orders for Heil dealers and national key accounts. This is accomplished through extensive use of JD Edwards software, email and telephone communication as well as established procedures, in a complex, custom engineered manufacturing environment. CCRs perform a variety of computer-based tasks with many being detail oriented and repetitive in nature.

Heil Customer Care Representatives must display the highest degree of teamwork, sense of urgency, and attention to detail to be successful. While working as part of the Customer Care team, this representative will have specific responsibilities for designated accounts. As processes are refined across Heil's manufacturing facility, Customer Care Representatives need the ability to implement and effectively communicate new policies, processes, and services in support of the overall customer satisfaction goal.

The qualified individual will have the ability to understand the internal manufacturing and quality systems utilized, and then apply this knowledge to drive problem resolution for customer order issues. The position will require the individual to communicate routinely with management, sales, operations, supply chain, key customers, local dealers, and end users in the performance of order management.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• The qualified individual will have strong interpersonal and communication skills. The Customer Care Representatives should be able to identify with the customer's problems while having the internal drive to systematically work through and solve customer issues effectively. Internal problem solving will include working with customers, and other Heil departments to analyze data, brainstorm solutions, and determine the root cause of the problems for permanent resolution. The ability to work as part of a team to solve problems is critical to success.
• The successful candidate should be able to multi-task numerous job responsibilities with minimal direction. The CCR will work in a self-directed work team to meet company objectives while supporting and meeting customer needs. The individual will be customer focused and have a "can-do" attitude to exceed customer expectations while balancing the policies and procedures of the company. The CCR will be an excellent listener with a strong telephone presence. They also must exhibit confidence and have the ability to sell their ideas effectively.
• Individual should be flexible and willing to learn new skills in a constantly changing and dynamic work environment.

JOB SPECIFICATIONS:

• Bachelor's Degree is preferred or similar/equivalent experience in a manufacturing environment.
• Excellent computer skills in Microsoft Word and Excel.
• Excellent telephone skills.
• Ability to learn additional computer systems needed.
• Must currently be eligible for employment in the United States.
• Experience using JD Edwards, Sales Force, and Configure One (Configuration software).
• Order management experience in a complex manufacturing environment.
• Sales or customer service experience is a plus.
• Experience with mobile equipment.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.

This Connected Collections ecosystem integrates advanced technology across our brands, including Heil refuse collection vehicles, Marathon Equipment compaction and recycling equipment, 3rd Eye technology solutions, Soft-Pak waste hauler software, Curotto-Can automated carry cans, Bayne lifting products, and Parts Central OEM parts.

Driven by a mission of "Improving Lives," our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

For more information, visitwww.terexesg.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.