Customer Success Manager

DNV Energy Systems is seeking a position for Customer Success Manager to join the team.

This role will be based out of any of our DNV offices in the continental USA.

What You'll Do

• Be the first line of contact for users of our software products
• Ensure day-to-day customer requests and issues are handled in a thoughtful, prioritized manner
• Strategize, conceive, and execute internal processes to streamline and scale customer success work
• Communicate internally with relevant stakeholders in product, engineering, marketing, and business development
• Provide user training and coaching to customers to ensure they are best leveraging our products from onboarding through the project life cycle
• Organize and conduct product demonstrations for potential, new, and existing customers
• Collaborate with the product team to develop and publish examples of how our products solve problems for customers
• Create easy-to-understand feature release notes, guides, and product documentation to support user success
• Collect and report on customer success KPIs alongside the broader product team
• Build strong relationships through proactive engagement and collaboration with customers.
• Conduct regular account health checks and maintain Account Success Plans to track progress and identify opportunities to add value.
• Collect and apply feedback to enhance customer experience, improve product functionality, and refine support strategies.