| Job Title: Director, Data & Measurement (Non-Union) |
Status: Full-Time |
| Department: Information Technology |
Grade: Management |
| Date: July 2025 |
FLSA Status: Exempt
|
SUMMARY
This role provides technical leadership, operational direction and strategic vision for United Way's high-performing Data & Measurement team, driving cross-departmental decision-making and expanding data-informed practices at the organization. The Director, Data & Measurement translates complex data into actionable strategies that advance fundraising, community impact, and organizational strategic goals.
TEAM STRATEGY & LEADERSHIP
- Manage cross-functional data team; organize staff and resources to meet organizational goals and priorities
- Support staff development through coaching, feedback, and performance conversations. Identify opportunities for team members to obtain updated skills or competencies and implement learning plans
- Promote team coordination and communication, including by facilitating purposeful team meetings and overseeing team workplans
- Understand internal processes conducted by direct reports, ensure processes are appropriately documented
- Develop internal team processes and procedures to optimize creation of deliverables
- Maintain an excellent team climate rooted in high expectations, an appreciation for team diversity, and a commitment to create an inclusive and collaborative team environment
ORGANIZATIONAL PERFORMANCE & INVESTMENT IMPACT MEASUREMENT
- Establish strong cross-departmental relationships through regular data touchpoints with the Senior Team, Management Team, and other key stakeholders, creating and sharing high-quality visualizations, reports and presentations
- Responsible for measuring and monitoring United Way's strategic plan goals, including:
- Analyze & present meaningful data to support VPs in identifying high impact objectives and strategies
- Develop ambitious but realistic goal metrics
- Create departmental and systems infrastructure to collect data to measure goal progress
- Measure effectiveness of goal strategies, to inform future strategies
- Responsible for measurement and evaluation of United Way Key Initiatives (funding priorities), including:
- Research on and analysis of potential new Key Initiatives
- Analyze & present meaningful data to support creation of realistic community-wide Key Initiative impact goals
- Lead measurement of the effectiveness of investments
- Develop measurement infrastructure to inform and investment decision-making
- Develop & implement Key Initiative nonprofit evaluation infrastructure
- Responsible for leadership and oversight of Resource Development (fundraising) goal measurement and strategy analysis, including:
- Analyzing donor and giving trends to inform strategy and identify opportunities for growth
- Evaluate the return on investment (ROI) of various fundraising channels (e.g., direct mail, digital, newsletter, events) and donor touchpoints
- Collect and analyze demographic, outcome and impact data for funded nonprofits
- Oversee the intake, prioritization, and completion of internal and external data requests
- Support creation of key performance indicator dashboards to support departmental operational monitoring
- Collaborate with Marketing & Communications to produce data-driven content-such as community statistics, goal updates, and impact highlights-for use in donor and public-facing communications, including: webpages, targeted donor emails, community newsletters and Annual Report
- Responsible for the creation, maintenance and improvement of the United Way Board Dashboard and Board Committee Dashboards
DATA ARCHITECTURE & STANDARDS MANAGEMENT
- Lead identification and implementation of any opportunities to modify data architecture, technical platforms or data quality, to accelerate the processes of data analysis and reporting.
- Develop guidance and policies to institutionalize high-quality collection, monitoring, evaluation, analysis and reporting
- Ensure that new tools & technologies incorporate organizational data standards and structures
- Manage oversight, vendor relationships & backup on key processes for nonprofit-facing survey and grant management data collection software
- Develop processes and procedures for the creation of consistent, up-to-date, accessible impact and donor data for use by communication, marketing, community impact and resource development teams
- Create data sharing agreements for use of 3rd party data sets or external data partners
- Ensure organizational data and information security by upholding security and confidentiality policies and suggesting areas for improvements
ORGANIZATIONAL LEARNING & BEST PRACTICES
- Contribute to thought leadership by partnering with key stakeholders to learn about fundraising and impact best practices at different organizations; provide recommendations and insights to help shape strategic objectives
- Keep track of current trends in data architecture, collection, analysis and visualization to continually improve our organizational processes
- Contribute to data-informed continuous quality improvement and a culture of evaluative thinking across the organization.
- Lead efforts to embed practices that normalize measurement and learning into organizational routines at all levels of the organization
SKILLS, EDUCATION & COMPETENCIES
- Bachelor's Degree in a relevant field.
- 5+ years experience leading and developing highly effective cross-functional teams
- Ability to collect, interpret and analyze large amounts of data to create actionable reports and user-friendly visualizations for key stakeholders
- Technical competencies:
- Advanced Excel skills
- Advanced skills in PowerBI skills, or similar data visualization tool
- Experience with or ability to learn SQL
- Proficiency in MS Office, including Word, and PowerPoint
- Experience with Andar CRM or other donor database platform
- Experience with e-Cimpact or other grant management software
- Experience with of i-CResults or other survey software used to collect program outcomes data
- In-depth understanding of modern database and information technologies; developing organizational data architecture; implementing organizational data standards and quality assurance
- Knowledge of nonprofit evaluation practices, outcomes evaluation or performance monitoring
- Ability to translate complex problems using non-technical terms to multiple audiences & stakeholders
- Excellent report-writing and presentation skills
- Excellent math, problem-solving, quantitative and analytical skills
- Experience working with and creating dashboards using all relevant data to inform decisions.
- Superior communication and interpersonal skills; ability to foster relationships with staff across departments and collaborate with diverse stakeholders
- Experience using analytics techniques to contribute to organizational growth efforts, i.e. increasing fundraising, achieving community impact goals or other key business outcomes.
PERFORMANCE STANDARD
All United Way information is held confidential. There is no disclosure of any internal United Way strategic information, or volunteer, vendor and donor information.
SUPERVISORY RESPONSIBILITIES
Manage/supervise Data & Measurement team. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring or effectively recommending hiring, and training support staff; planning, assigning and directing work; appraising performance and coaching; discipline employees; handling and resolving complaints and employee relations problems.
CORE COMPETENCIES
- Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
- Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.
PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required (such as loading paper into a paper tray).
- Ability to uphold to the stress of traveling (in designated positions).
- Regular, predictable attendance is required; including additional overtime as business demands dictate.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (business office with computers, phone, printers and light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual's physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC's policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other nonmerit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-relat https://www.bls.gov/opub/geographic-profile/home.htm https://www.bls.gov/opub/geographic-profile/home.htm ed programs and personnel actions.
Diversity, Equity & Inclusion Statement:
Diversity, Equity & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.
This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.
|
United Way of Greater Milwaukee & Waukesha County
$95,000 - H
Jul 14, 2025