Customer Service Representative

Latitude Corp.

Description

We are looking for aCustomer Service Representativeto join our100% EMPLOYEE-OWNEDteam.

First Shift

Latitude Corp. offers challenging and rewarding career opportunities in precision metal manufacturing where we make the impossible possible. We embrace problem solvers, creativity and innovation. With clean, climate-controlled facilities, we offer comfortable working environments. Our customers span a variety of industries, including US military and defense. We are proud of the work we do and we believe that our employees are the key to our success. That's why we're committed to providing our team with the support, resources, and opportunities they need to succeed.

Why Should You Choose Latitude Corp?

• We are a rapidly growing employee-owned manufacturing company
• Growth Opportunities
• Training Available
• Weekly Pay
• Clean and Climate Controlled Work Environment
• Company Paid Life Insurance
• Company Paid Short-Term, and Long-Term Disability
• Work on products that support the US Military and National Defense
• Employee Stock Ownership Plan
• 401K Plan with 4% Company Match

Minimum Job Requirements

* Physical- Sedentary work-proficient in using a PC keyboard

* Working Hours- fulltime (40+ hrs/week) employment

* Personal Traits- Great communication skills, professional and positive teamwork attitude. Conscientious attention to detail and accuracy. Dependable.

Job Duties and Responsibilities

Authority to accept customer sales orders and enter sales orders to system when pricing has been approved by Vice President of Business Development, Vice President of Operations or Plant Manager. Work as an interface between customer and Latitude Corp. in a pleasant and professional manner. Maintain drawing drive filing system. Responsible for understanding and performing the duties required by the company Quality System at working level, including creating and maintaining processes specific to customer service and drawing control functions. Develop and implement strategic, inclusive recruiting practices to attract diverse talent.

* Respond promptly to customer inquiries via phone, email, and in-person.

* Enter orders into ERP system or order management system.

* Maintain Company's incoming and outgoing drawing control filing system within quality system control procedures.

* File prints, travelers, packing slips for company.

* Review of orders from customers. Determine if appropriate for acceptance.

* Coordinate with engineering and production teams to confirm feasibility, delivery schedules, and special requirements.

* Work as an interface between the customer and Latitude Corp. production departments.

* Ensure customer satisfaction by working with all levels of Latitude employees.

* Ensure all applicable operating policies and procedures are adhered to.

* Other ad hoc duties as assigned.

Knowledge, Skills and Abilities

* Must be detail oriented and able to follow direction and work independently.

* Good organization skills and ability to multi-task.

* Excellent communication and interpersonal skills.

* Good computer skills, including experience in the use of Word and Excel and a company ERP system. (Epicor)

* Knowledgeable in all manufacturing processes.

* High attention to detail and ability to handle multiple priorities.

* Problem-solving mindset with a customer-first attitude.

* Technical aptitude or experience reading blueprints is preferred.

Education and Experience

2+ years of experience in customer service or inside sales, preferably in manufacturing or industrial sectors. Knowledgeability of metal fabrication processes (e.g., cutting, forming, welding, machining) is preferred.

Latitude Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other legally protected status.