Manager, Process Management -Chief of Staff

Do you have a passion for technology, influencing at all levels, and leading strategic change for the better? If so, we have an exciting opportunity as a Chief of Staff at Capital One. Our team is fast paced and composed of motivated professionals who love helping people and teams get things done. We are seeking a person who is highly organized and results-focused who will enable continued delivery on some of our technology organization's top priorities. The ideal candidate will have experience with strategic delivery, problem solving, critical thinking, team engagement, and exceptional written and verbal communication skills.

The Finance Tech Chief of Staff office provides the essential support for our leaders who are responsible for developing, implementing, and sustaining the strategic technology support for all key domains across the organization. In this role, you will also apply your problem solving, analytical, risk management, and program and process management skills to support technology teams and stakeholders with initiatives that will drive transformational change as we seek to build a world class technology organization.

Who You Are:

• You exhibit strong influencing skills and can effectively drive project efforts to successful outcomes

• You are a collaborator. You have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders

• You can work independently to develop proposals and frameworks

• You can deal effectively with loosely defined problems and rapidly evolving requirements

• You have a deep appreciation for overall operational risk, our regulatory environment, and the importance of a strong risk management framework

What You'll Own:

• You will assist the Finance Tech and Intelligent Foundations and Experiences (IFX) senior leadership teams with strategic planning

• You will work closely with all business units and functions to align operations with strategic plans

• You will impact results by maneuvering through appropriate formal and informal organization channels, influencing across all levels of the organization and across divisions

• You will assist in establishment and tracking of talent planning, coaching, mentoring, job shadowing, and the formation of employee engagement teams.

• You will assist with the creation and execution of an innovative Associate Development framework, with a long term focus on talent and skill development for all associates within the organization

• You will champion employee engagement and diversity consistent with the team's efforts to mature our understanding and actions including opening pathways in order to increase the diversity of the team

• You will leverage problem solving and influencing skills to ensure project plans deliver on schedule

• You will identify opportunities within the organization where processes can be streamlined, automated, or improved

• You will support partner teams with key department wide efforts and communications

Basic Qualifications:

• At least 3 years of experience with Process Management or Project Management

• At least 2 years of experience with budget analysis and budget management

• At least 2 years of experience preparing presentations for technology leadership and business stakeholders

Preferred Qualifications:

• Bachelor's Degree or military experience

• 4+ years of experience in Process Management

• 4+ years of experience in Project Management

• 4+ years of experience creating presentations for technology leadership and business stakeholders

• 2+ years of experience with Google Suite

• Excellent communication and partnership skills

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).