New

Mechanical Claims Analyst

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Earth City
Jul 10, 2025
Mechanical Claims Specialist Location: Remote (Initial training required on-site) Employment Type: Full-Time \| Intermediate Level Shift Gears in Your Career - From the Shop Floor to a Professional Office Setting Are you an experienced automotive technician ready to transition from the physical demands of the shop to a more stable, office-based role? We're seeking a Mechanical Claims Specialist to join a growing customer contact team where your mechanical expertise will be put to great use-without turning a wrench. This is your opportunity to leverage your hands-on knowledge in a professional environment, helping customers and dealerships navigate mechanical claims while enjoying competitive benefits, career growth, and a supportive team culture. What You'll Do * Evaluate Mechanical Claims: Use your technical knowledge to assess repair requests and determine warranty coverage. * Communicate with Confidence: Handle inbound calls and emails from dealerships and vehicle owners, explaining claim decisions and guiding them through the process. * Deliver Exceptional Service: Provide empathetic, knowledgeable support to customers, ensuring a positive experience even in challenging situations. * Collaborate & Document: Work closely with internal teams and maintain accurate electronic records using company systems. * Support the Process: Help customers understand next steps, from getting a quote to claim resolution. Types of Calls You'll Handle * Dealership Inquiries: Confirm if proposed repairs are covered under warranty using provided guidelines. * Customer Questions: Explain claim approvals or denials in clear, non-technical language. * Repair Guidance: Advise customers on how to initiate a claim and what steps to take for coverage. What You Bring Required: * 3+ years of hands-on experience as an automotive technician or in a related mechanical role * Strong understanding of vehicle systems and repair processes * Excellent verbal communication and customer service skills * Proficiency with Microsoft Office and ability to navigate multiple systems simultaneously * High school diploma or GED Preferred: * Experience with AllData, Mitchell, or similar labor guide tools * Familiarity with scan tools and diagnostic equipment * ASE certification * Bilingual (Spanish/English) Soft Skills That Set You Apart * Empathetic and customer-focused * Detail-oriented and organized * Self-motivated and able to work independently * Comfortable in a fast-paced, call center environment Additional Details * Training: Must be available to attend a 2-week onboarding program on-site (location provided upon offer) * Schedule: Occasional Saturday shifts required * Work Environment: Remote or hybrid options available; must have high-speed internet and a quiet home workspace Ready to make the shift? Apply today and take the next step in your career journey! Pay and Benefits The pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Earth City,MO. Application Deadline This position is anticipated to close on Jul 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.