Field Coordinator - Remote in Southern Footprint

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Provides guidance and training in the implementation and execution of underwriting software, workflow procedures and practices for agents, AMSs and regional staff members. Supports new business production and develops profitable growth opportunities with current and new distribution partners. Serves as field liaison between company, its authorized representatives and regional office staff. Provides web-based solutions to our agency staff while keeping management informed of technical changes in the agency force that may affect the company's ability to retain current business and write new business. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Provide agency onboarding, support, and training for Selective's automation products at agencies on-site and via webinar training. Continuous work and communication with new and existing agents to satisfy their technology needs. Provide training to AMSs in order to prepare them to successfully train our agents and be accountable and responsible for the use of Selective's automation.
• Train and assist with the effective utilization of Selective's automation tools for agency staff on usage and best practice methods for Commercial Lines Rating, Real-Time Rating/Upload, Commercial Lines download and other intranet related activities. Provide technology training and assistance on eSelect(Selective's intranet) navigation including Agency tools such as sweep, commissions, email set up, transaction reports, download, how-to guides, and on demand videos. Provide mentoring to less experienced field technology specialists on the best practices for training and using Selective's systems.
• Drive, analyze, and monitor agency technology usage within region to achieve results. Work with Business Intelligence to ensure data tracking aligns with business objectives. Make recommendations to AMSs and implement modifications in order to maximize those results or achievements.
• Responsible for air and auto travel primarily to agents' offices and regional office but also to other regions to support other field technology specialists and internal tech support team. Travel represents approximately 30%.
• Identify and develop educational training for agents, underwriters, and internal tech support team on automation products and services including field training on Selective's automation systems.
• Provide troubleshooting and analysis support for Selective automation products with the agents and AMSs in region. Recognize existing or possible issues prior to problem development.
• Frequently review agency business applications/software to determine optimal usage in order to meet business needs.
• Develop and cultivate relationships within industry in order to stay apprised of industry information through participation in industry conferences. Identify and analyze industry conferences/groups/events to understand the value and make recommendations.
• Assist with implementing enhancements and new automation initiatives through regional support, testing, and training. Pilot initiatives and provide feedback and recommendations to appropriate stakeholders.
• Communicate with Shared Services Supervisor concerning field technology concerns recommending solutions and provide issue resolution documentation for questions in the field.

Knowledge and Requirements

• Must have valid State-issued driver's license in good standing.
• 5-7 years in Commercial Property Casualty Insurance, company and agency policy writing, agency management systems and customer service.
• Must have ability to lead project and pilots

Education and Experience

• College degree preferred
• CPCU, AIC, ARM, CISR, CIC preferred, but not required
• Superior interpersonal and presentation skills.
• Strong computer skills with ability to train others on system usage.
• Strong diplomacy skills along with ability to work with and facilitate teams of highly diverse people.
• Must be self-directed

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.