New

Operations Analyst

Mass General Brigham Health Plan
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 10, 2025
The Operations Analyst II supports the Commercial, Medicare Advantage and DSNP Line of Business and reports into the Sales department. This position provides value-added analytic support to Sales leadership. S/he independently designs and performs analyses to measure the key operational metrics. In addition, s/he effectively partners with management and staff to identify trends and root cause analyses to be shared with department leadership and the Executive Committee. Essential Functions Under the direction of the Manager of Operations Reporting & Analysis, works collaboratively with staff and all levels of Sales leadership (Commercial, Medicare Advantage and DSNP) and Customer Service (Medicare Advantage and DSNP) in developing key departmental metrics and reporting: oGathers and analyzes information from multiple sources to provide routine and ad hoc reporting in support of Sales. oProduces daily, weekly, monthly, quarterly and yearly status reporting to department leadership and the Executive Committee. oIdentifies trends in Sales performance which will drive future membership forecasts oProactively conducts root cause analyses to assist management in determining process improvements. Translates business objectives into actionable reporting through the use of reports, charts, graphs and presentations. oEffectively interprets data and communicates findings/recommendations both orally and in writing appropriate to the audience Designs and executes complex data queries and analyses to evaluate the impact of proposed and implemented process improvements. Develops ongoing means to monitor the effectiveness of business process or system changes (e.g. staff productivity or data quality) Ensures the validity and accuracy of all data/information reported and presented Provide support for core Sales System, Dynamics 365, assisting with the the following: oAct as Subject Matter Expert (SME) for application providing assistance to users when needed oReport system bugs and submit requests for system enhancements to IT oTest system enhancments and application releases Works collaboratively with IT to leverage existing technology in order to conduct effective analysis using MGB Health Plan tools and systems Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect. Hold self and others accountable to meet commitments. Ensure diversity, equity, and inclusion are integrated as a guiding principle. Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise. Build strong relationships and infrastructures that designate MGB Health Plan as a people-first organization. Education* Bachelor's Degree Related Field of Study required (experience can be substituted for education) Experience At least 2-3 years of experience working with and analyzing sales, customer service, or healthcare data At least 4-6 years of data analysis experience required Experience using MS Excel to manipulate and chart complex data Knowledge, Skills, and Abilities Proficiency in data analysis tools (MS Power BI or other business intelligence software), reporting software, and Microsoft Office Suite (advanced MS Excel skills [e.g. pivot tables, conditional formatting, and advanced functions, and calculations] and PowerPoint Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Detail-oriented with a focus on accuracy in data interpretation and reporting. Ability to work collaboratively in a team environment. Working Conditions This is a remote role that can be done from most US states with Eastern Standard working hours Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.