Sr. Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

Responsible for leading and managing all aspects of a logistics operation to ensure consistent high levelservice quality and customer satisfaction,profitable, cost efficientoperations, and compliance with company policies and procedures, ISOstandards and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Lead, direct and manage a logistics operation to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters.
• Manage periodic process reviews for each client.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff or senior management.
• Maintain performance statistics and ensure accurate record keeping of all operational documents.
• Plan and monitor daily staffing schedulesand adjust accordinglyto ensurestaffing levels are adequate to supportoperational demands and business objectives.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Work with senior management to develop a business plan and goals for department.
• Ensure directives, rules and procedures are communicated to alloperations' staff.
• Manage and overseeadministrativefunctions to ensureall paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Ensure safety methods, practicesand programs are implemented and maintained.
• Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools.
• Perform other duties as needed.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED; Bachelor's Degree in Logistics, 3PL or Transportation is required.
• Master's Degree is preferred.
• At least 10 years' experience and expertise in operations and business management is required.

• Experience with WMS and TMS applications.

Skills:

• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments:
• Proficiency in Microsoft Office, internet, web-based and job specific software applications.

Characteristics:

• General management skills around revenue, budgets, EBITA, people skills, customer service skills, fixing operational problems.
• Experience leading large number facilities, geographically dispersed working through people, retaining and growing business.
• Excellent planning, time management, collaboration, decision making, and organization skills.
• Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
• Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.

Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.

Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.

401(k) with company match.

Flexible Paid Time Off programs including company paid holidays.

Tuition reimbursement program.