Compliance Manager - Direct Services

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Compliance Manager is responsible for assisting the Compliance Department with various activities to meet the ongoing regulations, objectives, and metrics for Vibrant Emotional Health programs and its departments. In this role, you will help to coordinate and support the implementation of the agency's compliance plan that addresses all applicable state and federal rules, regulations, and statutory requirements for the non-billable services programs within community services. The manager will collaborate with the compliance team in implementing and executing strategies to ensure accurate compliance tracking and reporting across all Vibrant departments.

Duties/Responsibilities:

Assist in the creation and management of a detailed compliance program

Monitor the program's adherence to applicable laws, regulations, and standards related to its program operations and requirements

Manage, update, and/or implement compliance policies, procedures, and work plans

Craft and implement compliance audit tools and reports

Support the compliance team with internal and external audits and reviews of systems, records, and processes to ensure compliance with regulatory guidelines and funder requirements

Communicate with external funders as needed for compliance-related support

Collaborate with Quality Improvement Managers and program leadership in the development of program work plans

Identify areas of training and support for staff to meet regulatory compliance mandates

Conduct investigations as assigned and complete thorough investigative reports regarding, but not limited to, complaints, grievances, and other incidents

Use data analytics tools to support identifying trends and areas of risk

Liaise across all departments to bridge the gap between clinical and administrative support staff

Ensure appropriate documentation in electronic databases and hard drives

Attend Internal and external committee meetings, including Vibrant's Incident Review Committee and Compliance Committee meetings as needed

Other similar duties, as assigned

Required Skills/Abilities:

Decision Making:

High level of integrity and ethics

Ability to work collaboratively with staff, residents, families, service providers, and others

Evaluate/interpret information and make an independent judgment/decision

Critical knowledge of current compliance regulations and protocols

Ability to remain calm and composed under stress

Scope of Responsibility/Accountability

Ability to appropriately provide open, critical, and honest feedback

Superior documentation and report-writing skills

Meticulous attention to detail and a self-starter

Capable of working efficiently within a team

Advanced skills with the MS Office Suite

Superior communication skills to convey information in various forms

Required Qualifications:

Bachelor's Degree, Master's Preferred in Non-Profit Administration, Public Health, Social Work, or another relevant discipline

Minimum 3 years of experience in the compliance field, preferably in the human service field.

5+ years working in the human services industry

3+ years of experience in behavioral/mental health or healthcare auditing

3+ years of knowledge of DOH, DOHMH regulations

Fluency in the English language, both oral and written

Fluency in Spanish or another language is a plus.

Experience working in a crisis call center is highly favorable.

Physical Requirements:

Must be able to remain in a stationary position 50% of the time

Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Will frequently communicate over video calls with internal and external stakeholders

Vibrant Emotional Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Vibrant will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact People Operations.